Medical Office Manager - Ellicott City, United States - Jeannine E George D P M P C

Description

• All inclusive position ( must be able to work the floor and front desk)
• Identifying the liaison in each office for assistance
• management of Staff call outs working with the scheduler to cover
• Filling in where needed (desk or back office )
• Training new employees (Front desk or back office )
• Documenting Attendance Sheets (callouts, latenesses, conversations w/staff)
• Manage Daily Operations for assigned offices (Office Flow)
• Handle Patient, Staff & Physician Complaints
• Assessing staff performances (90 day review & Annual Reviews)
• Hold Inner Office meetings (monthly)
• Implementing and enforcing policies and procedures
• Checking and responding to emails
• Missing Slips
• Office maintenance
• Partnering with physician, Modifying Physicians Schedule (physicians out, meetings, surgeries)
• Reviewing EHR and Staff schedules frequently
• Staff Responsibilities (Delegate/Oversee)
• Medical Records request Speak to sales reps when they stop in and arrange rep lunches
• Submitting Bi-weekly reports
• Demonstrates professional and customer service focused behavior at all times, including manner of communication, responsibility, and appearance
• Welcomes patients and visitors promptly in a courteous and friendly manner
• Comfort patients by answering questions, anticipating anxieties, and maintaining a clean and orderly waiting area and medical practice
• Answer high volume of incoming calls promptly, courteously, and in a friendly manner
• Schedule patients, capturing complete demographic and insurance information
• Ensure a proper greeting is used, along with the company name, and employee name
• Answer calls within a standard of three rings, to minimize hold times
• Verify patient's demographics are correct, including language, race and ethnicity for meaningful use standards
• Add primary care physician and referring physician into the system
• Ensure the patient's insurance information is correct and scan their insurance card(s)
• Make sure the insurance is verified before the patient is seen and that proper referrals/authorizations are received, if required
• Add patient's pharmacy and lab information
• Capture patient's photo, if not in the system
• Have patient sign the HIPAA, Financial Policy, office policy forms
• Register and encourage patient for the patient portal
• Collect payments and co-pays, deductibles and communicates/counsels patients, with an attempt to collect on outstanding patient balances at the time of service
• Schedule patients for follow-up visit
• Schedule any surgeries, pre-op and post op appointments with patients and faciltities
• Add billing code for any miscellaneous items (ie
• Fill out and print any letters/forms for the patients (ie
• Work note, school note, waivers)
• Ensure charges are entered and billing is completed properly on every patient
• Follow up on missing charges/encounters with physicians
• Protects patients' rights by maintaining confidentiality of personal and financial information
• Maintains operations by following policies and procedures; reporting needed changes
• Scan the patient's complete medical chart into Practice Fusion (EHR)
• Add patient's last assessment date from PCP
• Responsible for directing all incoming mail, incoming inter-office mail, and outgoing inter-office mail
• Responsible for closing money/payments at the end of the day
• Balancing the money collected at the end of the night and balancing the collection sheet
• Assists with training new/transferred employees
• ensuring appointment requests, patient cases, orders, messages, and documents are handled in a prompt and appropriate manner
• Works the Practice Fusion dashboard daily, making sure appointments are scheduled / rescheduled, eligibility is checked, and no-show appointments are charged and canceled
• check and respond to intraoffice emails and messages regularly throughut the day Assists with medical record charging, faxing/mailing, and correspondence
• Contributes to team effort by accomplishing related results as needed
• Any other duties as assigned Create,administer and enforce weekly office meetings Benefits

• 401(k) Paid Holidays Personal Leave options*Full time

• All inclusive position ( must be able to work the floor and front desk)
• Identifying the liaison in each office for assistance
• Staff call outs working with the scheduler to cover
• Filling in where needed (desk or floor)
• Training new employees on your strength (Front desk or back office )
• Documenting Attendance Sheets (callouts, latenesses, conversations w/staff)
• Manage Daily Operations for assigned offices (Office Flow)
• Handle Patient, Staff & Physician Complaints
• Assessing staff performances (90 day review & Annual Reviews)
• Hold Inner Office meetings (monthly)
• Implementing and enforcing policies and procedures
• Checking and responding to emails
• Missing Slips
• Office maintenance
• Partnering with MD and scheduler, Modifying Physicians Schedule (physicians out, meetings, surgeries)
• Reviewing Practice Fusion and Staff schedules frequently
• Staff Responsibilities (Delegate/Oversee)
• Medical Records request (Medical records request from attorneys to be done by Managing Directors)
• Speak to sales reps when they stop in and schedule rep luncheons
• Submitting Bi-weekly reports

• Demonstrates professional and customer service focused behavior at all times, including manner of communication, responsibility, and appearance.
• Welcomes patients and visitors promptly in a courteous and friendly manner
• Comfort patients by answering questions, anticipating anxieties, and maintaining a clean and orderly waiting area

• Answer high volume of incoming calls promptly, courteously, and in a friendly manner.
• Schedule patients, capturing complete demographic and insurance information
• Ensure a proper greeting is used, along with the company name, and employee name
• Answer calls within a standard of three rings, to minimize hold times

• Verify patient's demographics are correct, including language, race and ethnicity for meaningful use standards
• Add primary care physician and referring physician into the system
• Ensure the patient's insurance information is correct and scan their insurance card(s). Make sure the insurance is verified before the patient is seen and that proper referrals/authorizations are received, if required. (link referral to that days visit)
• If patient has Medical Assistance - determine if they have a subset carrier like Amerigroup, MD Physicians Care or Priority Partners and add it as an alert so physician is aware of potential coverage limitations
• Add patient's pharmacy, PCP, guarantor (if applicable), insurance information, email address and demographics to Practice Fusion
• Capture patient's photo, if not in the system
• Have patient sign the HIPAA, Financial Policy, and Broken Appointment Policy forms
• Collect payments and co-pays, deductibles and communicates/counsels patients, with an attempt to collect on outstanding patient balances at the time of service.

• Schedule patients for follow-up visit.
• Any orders should be sent out and either printed for the patient or sent to the portal.
• Add billing code for any miscellaneous items (ie. DME, ice packs, foot buffer pros, etc)
• Collect any payment for miscellaneous items (ie. DME, ice packs, orthotic/shoe copays, etc)
• Fill out and print any letters/forms for the patients (ie. Work note, school note, waivers)
• Ensure charges are entered and billing is completed properly on every patient
• Follow up on missing charges/encounters with physicians

• Protects patients' rights by maintaining confidentiality of personal and financial information.
• Maintains operations by following policies and procedures; reporting needed changes.
• Scan the patient's complete medical chart into Practice Fusion
• Add patient's last assessment date from PCP into Practice Fusion
• Responsible for directing all incoming mail, incoming inter-office mail, and outgoing inter-office mail
• Responsible for closing money/payments at the end of the day. Balancing the money collected at the end of the night and balancing the collection sheet.
• Assists with training new/transferred employees
• Manage a list of providers/labs/companies that should be added into Practice Fusion
• Works the Practice Fusion clinical inbox daily, ensuring appointment requests, patient cases, orders, messages, and documents are handled in a prompt and appropriate manner.
• Works the Practice Fusion workflow dashboard daily, making sure appointments are scheduled / rescheduled, eligibility is checked, and no-show appointments are charged and canceled.
• Assists with medical record charging, faxing/mailing, and correspondence.
• Contributes to team effort by accomplishing related results as needed
• Any other duties as assigned

• 401(k)
• Paid time off