Retail Sales Representative - Hays, United States - Vyve Broadband

Description

**Vyve Broadband**

**Retail Sales Representative**

**Customer Experience - Hays, KS - Full Time**

Performs all duties of Retail Sales Agent as necessary including:

+ Performs the functions of a Retail Sales Agent to include initiating contact with customers and selling, resolving problems, answering questions, sending correspondence, and generating reports

+ Accurately explains bills and Company policies and procedures concerning prices, billing and service

+ Determines customer needs and educates customer in order to sell or upgrade services

+ Accurately documents all sales/order activity via online database system

+ Processes customer payments accurately and balances daily transactions according to established cash management procedures

+ Collects delinquent accounts

+ Demonstrates integrity while accessing customer databases and/or paper reference material to locate customer records and research account history

+ Issues, receives, and maintains records of customer-premise equipment

+ Troubleshoots service-related problems with customers; tests customer-premise equipment

+ May contact customers regarding company services

+ Exercises positive and cooperative behavior that promotes teamwork* Provides quality internal and external customer service by representing Vyve in a consistently courteous and professional manner

Resolves customer issues of a complex nature

Demonstrates a strong passion for selling Vyve products and services

Meets and exceeds monthly revenue sales targets

Generates and/or maintains departmental reports as required

Serves as a mentor to other team members, providing instruction, support and direction

Performs other duties as assigned

Ability to travel as needed

2+ years in customer service and/or sales industry; phone or face-to-face contact with consumers.

Ability to handle multiple tasks

Ability to toggle between several different programs and not get overwhelmed

Strong organization and time management skills

Excellent interpersonal skills

Proficiency with PCs, Microsoft Office Suite and general intranet navigation

Use of computers, keyboards and software applications

Ability to type 35 wpm

High School Diploma or GED

Bi-lingual (preferred)

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