Automotive Dealership Service Advisor - Oak Lawn, United States - Steve Napleton Auto Group

Steve Napleton Auto Group Oak Lawn, United States

2 weeks ago

Description

Job Description

We are a family owned Automotive Group that has been a dominant part of Chicago automobile retailing for over 90 years. Our Group is growing rapidly and is seeking talented team members to help our team succeed into the next century of operations. Our Group has always and continues to support the local community and provide a fun, fast-paced and collaborative workplace where growth and advancement opportunities abound.

Automotive Service Advisor / Service Writer Qualifications:

Strong work ethic and attendance
Ability to work efficiently and effectively, with a sense of urgency
Ability to make every customer feel as they are the most important customer of the day
Strong communication skills
Attention to detail

Automotive Service Advisor / Service Writer Responsibilities:

Provide quality customer service, consistently achieving excellent CSI scores.
Serve as communicator between customer and technician. Ensure complete understanding in regard to the services rendered.
Continue to keep customer informed with necessary information based on service.
Accurately verify warranty and service contracts.
Prepare and process Repair orders accurately, including all costs, deductibles, and descriptions of symptoms, etc.
Advise customers on additional needed services, explain all benefits.
Effectively work with technicians who perform all automotive mechanical services.

Automotive Service Advisor / Service Writer Preferred Skills and Experience:

Previous Automotive Service Advisor / Service Writer experience, 1 year minimum
Proven track record of above average Sales and CSI scores
DealerTrack experience is a plus

Job Type: Full-time

Salary: $55, $110,000.00 per year+

Benefits:

401(k)
401(k) matching
Dental insurance
Employee discount
Health insurance
Life insurance
Paid time off
Vision insurance

Day range:

Mornings/Evenings/Saturday availability

Shift:

10-hour shift
8-hour shift

License/Certification:

Driver's License (Preferred)
Bilingual (Preferred)

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