- Follow SOP and Work Instructions, update as needed and ensure operational best practice in line with customer requirements as well as ensure operational SOP compliance.
- Booking, Tracking, Tracking of Cargo (FCL/LCL/FTL/LTL/AIR/PARCEL)
- Customer Service includes all happenings from booking to cargo delivery in a timely manner.
- Daily liaison with customer, carriers, internal staff
- Maintaining essential account documentation with up-to-date information and ensuring that it is filed and stored so as to be readily accessible to the team when/if needed.
- Increase customer satisfaction and business share through regular contact (i.e., phone, heavy email communication)
- Monitor account issues and communicate/liaison with management to implement/drive solutions.
- Able to analyze service and cost data for actions or recommendations for business improvement for assigned customers.
- Recommend when needed changes in current processes.
- Reporting as needed (Service failure report, claim/damage report, column, P&L, others as needed)
- Accuracy of data entry into Cello and other systems as needed.
- Monitor trends and report changes to Management for action.
- 2+ years in logistics experience in operations or Ocean/Drayage/Freight experience preferred.
- Bachelors Degree required.
- Proficient in Microsoft Office application Excel/Power point/Word/Outlook
- Excellent written and oral skills
- Able to engage and work directly with customers.
- Solutions minded.
- Highly Self Motivated and minimal supervision needed.
- Organized and detail oriented.
- Handle high pressure and fast-paced operations as needed,
- Strong work ethic
- Open to learning other modes of transportation as needed.
- Experience with NAFTA/USMCA cross border transportation preferred.
- Relevant Logistics Industry Knowledge
- Familiar with Logistics systems (WMS/TMS/WMS)
- Monday to Friday
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Logistics Coordinator - Duluth, United States - Idexcel Technologies Private Limited
Description
*Job Title: Logistics Coordinator***Location: Duluth, Georgia, 30096
*Duration: 12+ Months
*Job Description:
Idexcel is an IT services organization, with a mission to bring great people and great organizations together.
Our diverse client base represents a wide range of industries, including technology, telecom, insurance, healthcare, manufacturing, banking & financial services, food & commodities trading and federal organizations.
Our teams of experienced recruiters directly work with client companies seeking exceptional people to help with their business initiatives.Idexcel, Inc. is an Equal Opportunity Employer.
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, military status, national origin or any other characteristic protected under federal, state, or applicable local law.
Job Type:
Contract
Pay:
$ $21.00 per hour
Schedule:
Work Location:
In person
