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    Service Desk Analyst - Bloomington, United States - Insight Global

    Insight Global
    Insight Global Bloomington, United States

    2 weeks ago

    Insight Global background
    Education / Training
    Description

    Title: Service Desk Analyst

    Openings: 2

    Location: Bloomington or Indianapolis, Indiana (onsite up to 2 days a month)

    Pay: $20.10-$22.40/hr (based on experience/certifications)

    Duration: Direct-Hire

    Targeted Start Date: July 1st, 2024

    Benefits: Health, Vision, Dental, 4 weeks of PTO, 401k match, etc.

    Shift: 24/7/ days on, 3 days off - every 4 months move to a new shift -

    Schedules typically run from 7am-7pm or 7pm-7am

    For dayshift, front days are Sunday, Monday, Tuesday, and a partial on Wednesday

    Back days are Thursday, Friday, Saturday, and a partial on Wednesday

    For night shift, front nights is Sunday, Monday, Tuesday and every other Saturday

    Back nights are Wednesday, Thursday, Friday, and every other Saturday

    Must Haves:

    • High School Diploma
    • Experience, prior certification, or degree in a related technical area
    • 1-2 years of customer service experience

    Responsibilities:

    Insight Global is looking for 2 Service Desk Analyst's that will be responsible for providing quality customer service as they are the hub of communication in support of 20+ projects. This individual will be responsible for providing troubleshooting, monitoring, tracking, resolution, and thorough documentation for all network areas. This analyst will be assisting team members in establishing network and information system needs. This resource will provide customer support for issues, requests, and questions as it relates to all network support areas. They will perform administrative and miscellaneous duties associated with record keeping, inventory, safety and other requirements.

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