Customer Service Representative - Dallas, United States - Kuraray America , Inc.

Description

Company Description
At

Signeekwave , we believe that architecture has the power to shape our world, ignite emotions, and inspire awe. We are an innovative and forward-thinking architecture firm committed to creating exceptional spaces that blend functionality, aesthetics, and sustainability.

Job Description
We are hiring a Customer Service Representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels.


Job Type:
Full-time

Pay:
$ $31.00 per hour


Duties:
Respond to customer calls and emails and answer questions about products and services
Process orders and ensure they are fulfilled
Handle customer complaints or concerns
Log all contacts in our customer database system accurately
Perform general administrative tasks, such and copying and filing
Generate monthly, quarterly, and annual reports for management

Qualifications
High school diploma or equivalent
Outstanding phone and email etiquette
Able to manage multiple accounts simultaneously
Exceptional communication skills

Additional Information

Benefits:
Flexible training schedules
Paid time off
Paid holiday and sick time
Retirement planning options (401(k))
Employee discounts through client programs

Schedule:
8 hour shift
Monday to Friday

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