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Schiller Park

    Associate Network Services Engineer - Schiller Park, United States - Encore

    Encore
    Encore Schiller Park, United States

    2 weeks ago

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    Description
    Position Overview


    The Network Services organization is responsible for providing consistent and secure network services for over 8,000 Encore colleagues across 1,400 global locations.

    A successful candidate will have an understanding of Cisco equipment with knowledge of IP, Voice or Transport disciplines and platforms.

    Reporting into the Manager, Network & Voice Solutions, the Associate Network Services Engineer will work closely with the network engineers to maintain our global network technology and operations.

    Key Job Responsibilities

    The Associate Network Services Engineer will support network engineers in the following areas:

    Network Monitoring & Incident Response

    Monitor network environment through Solar Winds

    Initial triage of Network Services incidents and requests in IT Ticketing System

    Assist the team in resolving network environment issues

    Maintain Network Documentation & Processes

    Document current environment and maintain network device inventory in IT Ticketing System

    Support and maintain the development of standard network processes and procedures

    Report on weekly network key performance indicators

    Network Infrastructure Maintenance & Projects

    Track and execute routine maintenance of network equipment

    Participate in projects requiring Network Services support

    Collaborate with other IT teams to ensure network services are meeting their needs

    Support design, build and deployment of field network solutions

    Collaborate on and execute network testing scripts

    Job Qualifications

    The successful candidate will have the following qualifications:


    Bachelor's Degree in a technical concentration such as Computer Science and Engineering with a GPA of 3.5 and above or equivalent industry experience / qualifications.


    Desired certifications include but not limited to: CCT Collaboration, CCT Data Center, CCT Routing and Switching, CCENT, CCNA or equivalent experience.

    Experience with Cisco Route Switch, Firewalls, and Telephony.

    Experience with DNS, HTTP, SMTP, SSL, LAN/WAN, SD WAN, and DHCP.

    Experience with Scripting/Automation is a plus.

    Highly motivated individual with passion for learning/sharing information from/with peers.

    Strong written and verbal communications.

    Detail oriented approach.

    Strong analytical and creative problem-solving skills.

    Competencies

    Professionalism

    Business Insight

    Builds Networks

    Drives Quality Results

    Courage

    #INDCORP


    All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.



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