Collections Specialist - Fort Worth, TX
5 hours ago
Job description
Collections Specialist – Contact Center (Onsite)
Fort Worth, TX | Bilingual Preferred (Not Required)
Schedule: Monday–Friday | No Weekends | No Second Shift
Credit Systems International, Inc. is seeking motivated, solutions-oriented Collections Specialists to join our onsite Contact Center team in Fort Worth, TX. This position supports customers with delinquent accounts while maintaining strict adherence to applicable federal, state, and client requirements.
Compensation:
$17–$19/hour (based on experience)
Uncapped performance-based bonus (per plan guidelines)
Attendance Bonus (per plan guidelines)
Key Responsibilities
Contact consumers regarding delinquent accounts and work to resolve balances in a professional, compliant manner
Identify reasons for delinquency and determine appropriate resolution options
Negotiate payment arrangements within company/client guidelines
Accurately document account activity and consumer interactions in the collection system
Utilize a Windows-based collections database and related tools
Maintain performance standards, productivity expectations, and quality requirements
Maintain working knowledge of and follow applicable laws and regulations, including FDCPA and FCRA, as well as company policies and procedures
Complete additional duties as assigned
Required Qualifications
High School Diploma or equivalent
Authorized to work in the United States
Ability to work in a fast-paced, goal-driven contact center environment
Strong verbal and written communication skills
Strong negotiation and problem-solving skills
Minimum typing speed of 35+ WPM
Reliable attendance and punctuality
Goal-oriented and professional demeanor
Preferred Qualifications (Not Required)
Bilingual (Spanish/English)
1+ year of customer service and/or collections experience
Compensation and Benefits
Competitive base hourly rate
Uncapped bonus opportunities based on fees collected (per plan guidelines)
Attendance Bonus (per plan guidelines)
Monthly Time and Attendance Bonus (per plan guidelines)
Paid time off, holidays, and other leave benefits per company policy
Benefits package including Medical, Dental, Vision & Life Insurance, FSA/DCA
401(k)
Wellness Program
Company-sponsored discount programs
Positive, team-oriented work environment
Company casual dress code
To apply: Submit your resume today.
Credit Systems International, Inc. is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, veteran status, sexual orientation, gender identity/expression, or any other status protected by applicable law.
Similar jobs
This is a Contract to Hire position based out of Fort Worth, TX. The pay range for this position is $22.00/hr. · ...
1 month ago
We are seeking a detail-oriented and proactive Collection Specialist to join our team focusing on leased vehicle loans. · Tracing and locating clients via phone email and written correspondence to follow up on overdue payments. · Negotiate payment arrangements and solutions to re ...
1 week ago
We are seeking a highly skilled Collections Specialist to support our post‑charge‑off and asset location efforts within the auto finance operations team. · High School Diploma or GED required · Bachelor's degree preferred · ...
3 weeks ago
We are seeking a proactive and detail-oriented Collections Specialist to join our dynamic finance team. · In this role, you will be responsible for managing accounts receivable, ensuring timely collection of outstanding balances, and maintaining positive relationships with our cl ...
2 weeks ago
The Citation Agent is responsible for managing and processing vehicle-related citations, toll violations, and parking tickets for leased vehicles. · ...
1 month ago
Making outbound and taking inbound calls from Mercedes-Benz Financial Services customers for payment collection, negotiation of payment solutions, and handling customer issues. · ...
1 month ago
The position requires delivering consistent high quality service to ensure customer satisfaction strengthen relationships and promote ongoing brand loyalty. · Update customer accounts with address and phone changes call notes and details of support provided. · ...
1 month ago
Blue Chip Talent is seeking a skilled Collections Skip Trace Specialist. · ...
3 weeks ago
The Credit and Collections Specialist is responsible for performing daily credit functions. Contacts · delinquent accounts for payment and prepare related reports. · ...
2 weeks ago
We are seeking a detail-oriented and proactive Bilingual Collection Specialist to join our team, · focusing on leased vehicle loans. · ...
1 week ago
We are seeking a detail-oriented and proactive Bilingual Collection Specialist to join our team, · focusing on leased vehicle loans. · Tracing and locating clients via phone, email, and written correspondence to follow up on overdue payments · ...
1 week ago
Blue Chip Talent is seeking a skilled Collections Skip Trace Specialist and Skip Recovery Admin to manage post charge-off accounts and support telematics tracking for asset recovery. · ...
3 weeks ago
The Credit and Collections Specialist is responsible for performing daily Credit/Collections functions. · Contact delinquent accounts for payment and prepare related reports.Apply sound Credit & Collections practices to ensure minimal bad debt exposure. · Maintain aging at accept ...
1 week ago
Blue Chip Talent is seeking a skilled Collections Specialist to manage post charge-off accounts. · ...
3 weeks ago
The Collections Telematics Specialist is responsible for timely processing and management of telematic data using Skiploss internal system. · ...
3 weeks ago
This position requires a self-motivated individual with good written and oral communication skills who can work independently and as part of a team to coordinate collection functions. The ideal candidate will be responsible for managing assigned portfolios of commercial and resid ...
1 month ago
We are seeking a detail-oriented and organized Accounts Receivable Clerk to join our team.Duties include maintaining and reconciling accounts receivable ledgers, preparing invoices for clients in a timely manner,and managing collections on overdue accounts while maintaining profe ...
1 week ago
About the Role · Robert Half is seeking an experienced Commercial Collections professional for a local Fort Worth client. · ...
1 month ago
Robert Haf is seeking an Accounts Receivable Clerk in one of our banking client's Cash Department. · Maintain and reconcile A/R records, working collaboratively with banking partners · Multi-task effectively in a fast-paced environment · ...
3 weeks ago
Job summary · The Bankruptcy /Specialty Collection specialist is responsible for the timely processing of Collection Exception work items received via case, email, paper mail, or report. · ...
1 week ago