University Cashier - Lynchburg, United States - Liberty University

Description

Working independently and exercising good judgment and discretion, the University Cashier is responsible for providing excellent customer service while assisting students, staff and departments with account transactions.

• Properly safeguard funds and account information by adhering to established internal control policies and procedures, including the FERPA policy and Financial Check-In.
• Enforce policies of security, confidentiality and cash handling.
• Demonstrate professional and courteous customer service skills, to include offering general information to students as a guide.
• Become knowledgeable about all aspects of students' accounts and effectively communicate answers to questions received from students, parents and other staff members regarding the accounts.
• Develop a thorough understanding of Financial Aid elements posted to students' accounts, as well as the Financial Aid process.
• Develop a thorough understanding of External Aid and its associated processes.
• Working knowledge of the Financial Check-In and refund processes to assist students in the process, when directed.
• Notify students of upcoming dates and deadlines (i.e. registration, Financial Check-in, payment draft dates, etc.).
• Maintain safety and organization of secure bags and keys.
• Seek to resolve any account disputes, through contacting various departments and staff.
• Post, reconcile and understand requisitions, P-Card transactions, etc.
• Post residential confirmation deposits and online application fees.
• Accurately and efficiently receive, process and post payments from students.
• Research, locating FOAPALS; keeping account of all FOAPALS that are currently being used.
• Assist with bringing awareness to student account issues found, when reviewing reports.
• Update staff directory with changes made, for use within the Cashiers' area.
• Process credit card payments through Authorize.

• Reconcile credit card payments for daily closeout.
• Accurately and efficiently receive payments from various organizations within the University.
• Correspond with various organizations regarding corrections, as necessary.
• Organize contact person, room numbers and key people for each organization.
• Assist with reconciling payments with transactions received to the general ledger, as needed.
• Assist in preparation for audit.
• Process reports.
• Balance cash drawer and receipts daily.
• Attend training as necessary and required.
• Attend all department meetings.
• Work as a team player with other staff members.
• Perform other duties as assigned.
• Work effectively as a team member.
• Follows all state and federal laws, and employment policies and procedures.
• Mandatory overtime during peak times.

• Well-developed management skills.
• Organization skills.
• Supervisory experience.
• Computer skills.
• Customer relation skills.
• Knowledge of Banner and SharePoint.
• Ability to understand and perform, if necessary, all tasks involving Student Accounts.
• Individual must not be in default on any federal student or parent loan.
• Individual must not be convicted of, or pled nolo contendere or guilty to, a crime involving the acquisition, use, or expenditure of federal, state, or local government funds, -or- be administratively or judicially determined to have committed fraud or any other material violation of law involving federal, state, or local government funds (CFR b)(18)(i)).
• Ability to articulate and defend the unique Christian educational mission and vision of Liberty University and its subsidiaries to a wide variety of individuals and groups.

• Bachelor's degree preferred with a concentration in Accounting or Business.
• Experience in accounts receivable and/or cash handling environment.
• Fluent in Spanish or American Sign Language.