LLC is seeking a motivated and experienced Call Center Client Success Manager to lead our Client Success Department - Richardson, TX
2 weeks ago

Job summary
DebtBlue LLC is seeking a motivated and experienced Call Center Client Success Manager to lead our Client Success Department.
Responsibilities
- Recruit, mentor, coach and develop Client Success Specialists while fostering a culture of accountability engagement and continuous improvement.
- Analyze compile and present call center performance data ensure accuracy of reporting and database integrity
- Develop manage training plans meeting agendas onboarding programs critical to departmental success
- Plan prioritize delegate workflow to ensure operational efficiency service level adherence
- Sometimes the job description contains multiple responsibilities that are not requested such as this one: Support specialists during complex or escalated client interactions resolve issues beyond frontline authority
Job description
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