LLC is seeking a motivated and experienced Call Center Client Success Manager to lead our Client Success Department - Richardson, TX

Only for registered members Richardson, TX , United States

2 weeks ago

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Job summary

DebtBlue LLC is seeking a motivated and experienced Call Center Client Success Manager to lead our Client Success Department.

Responsibilities

  • Recruit, mentor, coach and develop Client Success Specialists while fostering a culture of accountability engagement and continuous improvement.
  • Analyze compile and present call center performance data ensure accuracy of reporting and database integrity
  • Develop manage training plans meeting agendas onboarding programs critical to departmental success
  • Plan prioritize delegate workflow to ensure operational efficiency service level adherence
  • Sometimes the job description contains multiple responsibilities that are not requested such as this one: Support specialists during complex or escalated client interactions resolve issues beyond frontline authority

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