Banking Branch Manager - Peoria, United States - First Busey

First Busey Peoria, United States

1 week ago

Description

Service Center Manager | East Peoria page is loaded

Service Center Manager | East Peoria

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remote type

In Office

locations

East Peoria, IL - 118 Cole St.

time type

Full time

posted on

Posted 4 Days Ago

job requisition id

JR100132

Position Summary

The Service Manager I is responsible for selling all bank products and services to customers and non-customers in a needs-based manner.

The position is responsible for the daily operations of the service center, supervising, mentoring, and coaching the teller and/or universal banker team for the attainment of goals through the promise of Service Excellence.

Duties & Responsibilities

Identify customer and non-customer financial needs and sell all appropriate products and services.
Service customer accounts as needed and proactively communicate with customers to ensure financial needs are met.
Complete any other service center-specific responsibilities as determined by the Area Manager.
Responsible for overall Service Center operational performance and results.
Responsible for monthly and quarterly service center audits, including the quarterly Service Center scorecard.
Coordinate staffing plans and personnel needs with their respective Area manager
Supervise, evaluate, inform and provide direction to all service center associates.
Education & Experience

Knowledge of:
Strong sales and customer service skills
Strong oral and written communication skills

Ability to:
Make independent decisions regarding service center operations for which there are not always precedents
Analyze and solve problems that are of a complex nature
Take reasonable care to prevent loss to the organization
Perform duties under frequent time pressures

Education and Training:
Requires 2 or more years of banking or management experience at a financial institution or related business field.

Pursuant to the Secure and Fair Enforcement for Mortgage Licensing Act ("SAFE Act"), all Service Center Managers (if lending) are required to maintain current registration with the Nationwide Mortgage Licensing System & Registry ("NMLS").

If such registration is not active as of the hire date, the Service Center Manager must immediately attain active registration upon employment.

Service Center Managers who fail to maintain an active and current registration will be unable to lend and may be subject to disciplinary action, up to and including termination of employment.

Requires knowledge of Microsoft Office.
Busey values a diverse and inclusive workplace and strives to recruit, develop and retain individuals with exceptional talent. A team with diverse talent, working together, is essential to Busey's commitment of delivering service excellence. Busey is an Equal Opportunity Employer including Disability/Vets. Visit to learn more about Busey's Equal Opportunity Employment.

About Busey

Busey offers diverse employment opportunities - both remote and onsite in Florida, Illinois, Indiana and Missouri. We strive to place talent applicants in positions that fit both their skillset and career goals. As part of Team Busey, we promise to provide challenges that both drive your career progression and allow opportunities for growth

EEO
Busey values a diverse and inclusive workplace and strives to recruit, develop and retain individuals with exceptional talent. A team with diverse talent, working together, is essential to Busey's commitment of delivering service excellence. Busey is an Equal Opportunity Employer including Disability/Vets. Visit

to learn more about Busey's Equal Opportunity Employment.

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