District Operations Manager - Androscoggin County - Nouria

Description

Nouria Energy is a fast paced, fast growing retail and wholesale petroleum company operating over 300 locations on the East Coast. Our team is passionate about service, and we foster an environment where hard work is recognized and rewarded with opportunities to grow within the company. We are seeking a motivated, dependable individual with a willingness to learn & work as a team. If you enjoy taking on new challenges & take pride in your work, come grow with us.

GENERAL SUMMARY

The District Manager has the responsibility for executing Nouria's operational strategy within the company-operated convenience stores with fuel network. This includes overseeing the sales growth, expense management, and operational performance of the assigned district and leading the respective site managers. Additionally incumbent is responsible for establishing and monitoring budgets, talent acquisition and development, execution of all customer service programs, development and execution of all site level policies and procedures and assuring the adherence to all corporate goals and objectives. This position reports to the Director of Retail Operations.

PRINCIPLE DUTIES AND RESPONSBILITIES:

Sales

Supports a sales driven culture through the proper merchandising, pricing, and inventory control. Responsible for providing regular feedback as to the effectiveness of product and merchandising programs.

A sharp focus on customer service at all times to ensure customers are satisfied when shopping at our sites.

Financials

Develops and executes site level budgets as well as the overall District's operating budget.

Responsible and accountable for the steady improvement of the district profitability and the delivery of budgeted financial objectives.

Responsible for maximizing store sales and gasoline volume at each location in accordance with the company guidelines and objectives.

Monitors retail gasoline prices to stay on the corporate strategy.

Accountable for minimizing the loss of cash and inventory and operating within assigned shrink targets.

Manages all sites within labor expense targets.

Follows established guidelines to assure all employees strictly adhere to all site level operating procedures.

Location Appearance

The District Manager has a full responsibility for the cleanliness and appearance of the district sites as well as the execution of Nouria's customer service program.

Responsible for assuring that all operations under the District Manager control represent good corporate citizenry.

The District Manager assures that all company merchandising programs are executed properly and in accordance with local zoning requirements.

Regularly walks all sites to assure cleanliness and compliance with safety regulations.

Verifies all site manager duties are completed accurately and on time.

Follows the District Manager's monthly Dashboard to all sites to assure execution of all site level procedures.

People Leadership

Assures appropriate staffing of all sites including site leadership positions such as Manager, MIT (Manager in Training), and Assistant Manager.

Develops a strong working team focused on customer service and sales in the district in accordance with the company guidelines.

Manages training and development profiles of employees to always assure adequately trained staff.

Develops a strong bench of Assistant Managers, MIT's and Managers for succession planning purposes.

Manages employee performance program as well as any outstanding performance issues to assure compliance to all federal and local regulations and corporate policy guidelines.

Has full knowledge of federal and state regulations regarding discrimination and harassment in the workplace. Manages the business to assure the Nouria is in full compliance with these regulations.

Maintains open, honest, and timely written and oral communication with all levels of Nouria Management and other departments.

Safety

Must be familiar with and supports implementation of the Nouria Safety and Health program.

Awareness and understanding of the hazards and safe work policies effecting employees and processes under DM's supervision.

Leads prompt reporting and investigating of workplace accidents, injuries, incidents, or illnesses involving employees within the district.

Ensures that all employees complete the required and assigned safety and health training.

Performs safety meetings in conjunction with the Director of Safety and in accordance with the Nouria safety protocol to reinforce site safety expectations.

Monitors employee behavior and enforce compliance with safety rules, policies, and procedures.

Regularly inspect sites in District Manager's area of responsibility for workplace hazards and initiate corrective action immediately.

Encourages employees to report unsafe conditions or work practices and initiate corrective action.

Promotes a quick return to work for employees in the respective District.

Supports the Nouria Safety Director as needed.

QUALIFICATIONS:

High School Diploma a must; bachelor's degree preferred

5+ years of progressive management / leadership experience

Thorough Retail industry (convenience store with fuel) knowledge is a must Solid organization, project management and planning skills Persuasive presentation skills

Powerful inter-personal skills

Independent and creative thinker

Team player and Leader