Director, Highlander One-Stop - Riverside, United States - University of California, Riverside

Description

Position Information

The Director of the Highlander One-Stop is a key leadership role reporting directly to the Associate Vice Chancellor of Enrollment Services, responsible for providing integrated student services related to Financial Aid, Student Accounts, Registrar, Undergraduate Admissions, and Summer Sessions with future consideration to expand the service model to include other key campus departments. This position requires a dynamic and strategic individual who can drive student success by streamlining administrative processes, providing exceptional customer service, and fostering collaboration among various departments. The Director will play a pivotal role in ensuring a seamless and efficient experience for students from admission through graduation, contributing to the overall success and retention of students.

The budgeted hourly/salary range for this position is $78,700 - $111,900 annually.

Applicants must have current work authorization when accepting a UCR staff position. Currently, we are unable to sponsor or take over sponsorship of an employment Visa for staff.

As a University employee, you will be required to comply with all applicable University policies and/or collective bargaining agreements, as may be amended from time to time. Federal, state, or local government directives may impose additional requirements.

Must successfully complete a background check through the University's background check agency prior to your start date, and a fingerprint check through the Department of Justice and Federal Bureau of Investigations.

Education

Education Requirements

Degree Requirement Bachelor's degree in related area and/or equivalent experience/training. Required

Experience

Experience Requirement years of related experience. Required Previous supervisory/managerial experience. Preferred

Special Conditions

Special Condition Requirement Occasional travel for university related business meetings, conferences and/or professional development. Required

Minimum Requirements

Skills in project management, social perceptiveness to be aware of others' reactions and understanding why they react as they do.
Skills in monitoring/assessing people, processes or services, to make improvements.
Ability in problem identification, reasoning.
Ability to develop original ideas to solve problems, persuade others, and lead.
Advanced knowledge of advising and counseling techniques.
A commitment to diversity, equity, and inclusion in all aspects of student support and service delivery

Preferred Qualifications

Knowledge of common University-specific computer application programs and knowledge of University and departmental principles and procedures involved in risk assessment and evaluating risks as to likelihood and consequences.

Background in admissions, financial aid, registrar, and student billing

Demonstrated leadership experience in managing teams and fostering a collaborative work environment

Strong understanding of student success initiatives, retention strategies, and best practices in higher education

Proficiency in data analysis and utilization of technology to enhance operational efficiency

Knowledge of relevant regulations, compliance, and legal requirements within higher education administration

Ability to manage multiple priorities, work under pressure, and adapt to changing circumstances

Demonstrated ability to lead a department through change, including the integration of new student services and continual evaluation and enhancement of business processes

Professional and collaborative communication style inclusive of networking and relationship development. Sound philosophy of team development, strategic visioning and execution, inclusivity and understanding of people from many diverse backgrounds, creative problem-solving skills, and strong work ethic