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    • Seadog Part-Time Captain - Chicago - Hornblower Cruises and Events

    Hornblower Cruises and Events
    Hornblower Cruises and Events Chicago

    3 weeks ago

    Part time
    Description

    Seadog Captain

    This is a part-time opportunity to join City Experiences in Chicago, IL.

    We are seeking an adaptable and dynamic individual who embodies our RESPECT Service System.

    About the Opportunity

    The successful Captains will ensure consistently high levels of safety, quality, service, and guest satisfaction while maintaining a high level of profitability.

    Essential Duties & Responsibilities

    • Cruise Execution:
      • Rotate as cruise captain on cruises and ensure adherence to procedures detailed in the Product Management Guide.
      • Gather pertinent cruise event details from other departments to ensure special guest requests are fulfilled.
      • Conduct pre-cruise meetings and communicate to crew all necessary information regarding the cruise.
      • Ensure that staff and guests adhere to all safety standards and procedures.
      • Participate in the execution of the Safety Program, including emergency drills.
      • Participate in the proper maintenance of all ship's systems and boarding facilities.
      • Ensure adherence to Coast Guard rules and regulations.
      • Execute other projects as assigned by management.
    • Operations Team Management:
      • Recruit non-exempt operations staff (crew) when necessary to fill vacant positions.
      • Deliver training to new crew.
      • Schedule crew according to staffing matrix.
      • Adhere to Company's performance management guidelines for all discipline and termination situations.
      • Recommend to Marine Management the promotion of captains to full-time annual positions.
      • Develop positive working relationships with city department heads and peers.
      • Develop strong teamwork within the staff.
      • Oversee narration scripts and regularly audit docents and deckhands to ensure accurate and entertaining tours.
    • Guest Service:
      • Resolve guest problems in conjunction with the on-duty Sales Manager.
      • Oversee the implementation and execution of safety programs in accordance with Coast Guard regulations and established Company policies.
    • Administration:
      • Complete all shift records: checklist, logbook, payroll, and documentation of safety training.
      • Ensure that incident reports are completed accurately and promptly.
      • Participate in administration of payroll system including scheduling, checking, transmitting and processing.
      • Execute collateral duties as assigned by Marine Management.
      • Schedule crew work periods to achieve maximum payroll efficiency.
      • Attend all scheduled meetings.
    • Other:
      • Additional job duties as assigned.

    Requirements & Qualifications

    • High school diploma or equivalent required.
    • Must currently possess 100 ton license with a satisfactory record.
    • Minimum of five (5) years marine experience—preferably to include two (2) years as a captain with an outstanding record.
    • Detailed working knowledge of all ship's systems and their proper maintenance.
    • Must be able to operate vessel in accordance with all Coast Guard rules and procedures.
    • Vessel handling and navigation knowledge required.
    • Able to communicate effectively in oral and written form.
    • Able to effectively deal with internal and external guests some of whom will require high levels of patience tact and diplomacy.
    • Ability to establish and maintain effective working relationships.
    • Ability to analyze and solve problems.
    • Demonstrated ability to manage multiple priorities/tasks.
    • Proficient knowledge of Microsoft Office applications (especially Word & Excel).
    • Per DOT regulations, must submit to pre-employment and ongoing random drug and alcohol testing.
    • Per USCG regulations, must be a US Citizen or Permanent Resident.

    About Us

    City Experiences' passion is to provide amazing experiences on land and water. Our 40-year success through organic growth and acquisitions has resulted in a portfolio of over 25+ brands that welcome upwards of 30 million guests/riders annually.

    The RESPECT Service System

    embodies City Experiences' mission, vision, values and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.

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