Information Specialist II - Duluth

Kind of Work · We are looking for a skilled, welcoming and organized individual to join our HR team to coordinate pre-employment screening and on-boarding for new hires. · This position requires excellent customer service to employees, applicants and customers on the telephone an ...

Job description

Kind of Work

We are looking for a skilled, welcoming and organized individual to join our HR team to coordinate pre-employment screening and on-boarding for new hires.

This position requires excellent customer service to employees, applicants and customers on the telephone and in-person.

They coordinate drug tests, background checks and physicals for applicants; audit payroll; pay bills; and support recruitment activities, including designing ads for social media.

The salary range reflected above is the normal hiring range for 2025. The full salary range, including longevity pay, is $ $28.63 per hour. 2026 wage rates are currently pending.

This position is part of the Civil Service Confidential Unit Employees Collective Bargaining Agreement represented by Confidential Public Employees Association.

St. Louis County does not participate in E-Verify. All employees must be continuously authorized to work in the United States, for St. Louis County, on a full-time basis. St. Louis County does not provide sponsorship for employment visas.

Distinguishing Features of Work

An employee in this class performs a variety of process tasks and problem-solving activities that require discretion and factual judgments to appropriately apply established procedures, policies and practices to work situations.

Duties include explaining established departmental regulations, policies and procedures; and processing information gathered from varied sources to compile departmental records in accordance with established procedures requiring the employee to exercise some judgment to adapt and apply the appropriate procedures to a variety of normally recurring work situations.

The work is performed under the direction of a designated lead worker or supervisory staff.

Work Environment

These work environment factors are general in nature and may vary depending on the specific position being filled


CONSTANT:
Near and midrange vision; visual accommodation; hear within 20 feet; grip; pinch and hand dexterity; and work inside


FREQUENT:
Push/pull up to 15 pounds; lift and carry up to 10 pounds; far vision; bend neck; rotate neck; reach; sit; talk/speak; work alone, with, or around others


OCCASIONAL:

Move about; reach above shoulder; rotate at waist while sitting or standing; stand; static neck position; stoop/bend; walk; right and left wrist turn; customer/public contact; work with clients with behavioral challenges; depth perception; field of vision; color vision; extended days; and drive.

Selection Process

MINIMUM QUALIFICATIONS (Pass/Fail)

Three (3) years full-time paid verifiable experience in a clerical support position.
Demonstrated ability to operate personal computer-based systems.
Proficiency, as defined by the Civil Service Commission, in operating word processing software.
Ability to type from clear copy at a rate of 40 w.p.m./net.


RATING SYSTEMS:
Supplemental Questions will be 100% of the scoring process:

Points will be awarded based on the applicants answers to supplemental questions 8-20.

Experience beyond ten years may be included on the application for purposes of meeting minimum qualifications or informing the hiring authority of your complete employment history.

Please Note:
When answering the supplemental questions on the website, the webpage may time out after 30 minutes.

It's recommended you draft your answers in a separate document and copy/paste the answers into the application when you're finished writing.

Failure to answer and save all of the questions on the "Supplemental Questions" page within 30 minutes may result in the deletion of your answers by the application system.

Tentative Recruitment & Screening Process Schedule

February 10, Applicant screening to begin
Week of February 23, Supplemental question scoring to be completed
Week of March 2, Interviews to be conducted

Essential Functions

The essential functions for this position are listed under the "ILLUSTRATIVE EXAMPLES OF WORK" on the specification, available in the Human Resources Department or online at

Veterans Preference

If you are eligible to apply for Veterans Preference, please attach to your application a copy of document(s) listed for the option that applies to you:

Veteran:
DD214 noting character of service.

Disabled Veteran:
DD214 & compensable disability award letter issued within the last 6 months.
Spouse of
Disabled Veteran:
DD214 & compensable disability award letter issued within the last 6 months & marriage certificate. (Eligible only if Veteran is unable to qualify because of the disability.)

Spouse of Deceased Veteran:
DD214, Marriage Certificate and Death Certificate.

Please refer to Minnesota Statute for additional requirements. Click Here.

Physical-medical Standards

Qualified applicants must be able to perform the essential functions of the position with or without reasonable accommodation. Applicants selected must meet the physical requirements for the position.

Drug Testing

Applicants selected for appointment must take and pass a drug test.

Background Check

Applicants selected for appointment to a position with St. Louis County are subject to a background investigation.

Employment Eligibility Verification

All new employees must submit documentation verifying identity and employment eligibility within three days of their first day of employment.

Probationary Period

Appointees to the position must successfully complete a 12-month probationary period prior to being certified for permanent employment.

Non-discrimination

St. Louis County is an equal opportunity and veteran-friendly employer.

Eligible St.

Louis County employees earn a competitive salary and benefits package, including:

Vacation, Sick and Personal Leave
Paid Holidays
Medical Plan
Dental Plan
Vision Plan
Disability Insurance
Life Insurance
Flexible Spending Accounts
Retirement Benefits
Deferred Compensation
Training and Advancement Opportunities
Employee Assistance Program
Employee Resource Groups
Employee Wellness Program
Pet Insurance

Benefits are prorated for part-time employees and administered in accordance with the applicable collective bargaining agreement or management compensation plan.

01

Please type or clearly print your name.

02

The information you provide related to your education, training, and experience is subject to verification.

I understand that giving false information, failing to accurately represent myself, or not providing required documentation as listed on the job announcement will result in disqualification.

Yes

03

Are you legally authorized to work in the United States for St. Louis County?

Yes
No

04

All employees must be continuously authorized to work in the United States, for St. Louis County. St. Louis County does not provide sponsorship for employment visas, and it does not currently participate in E-Verify. Will you now, or will you in the future, require sponsorship for employment visa status (e.g. H-1B visa status) to work legally for St. Louis County in the United States?

Yes, I will now, or will in the future, require sponsorship for employment visa status (e.g. H-1B visa status) to work legally for St. Louis County in the United States
No, I will not now, or in the future, require sponsorship for employment visa status (e.g. H-1B visa status) to work legally for St. Louis County in the United States

05

Which of the following describes your current level of clerical support experience? Full-time experience is defined as 40 hours/week or more on average.

If you have part-time experience, please prorate it based on how many average hours/week you worked.

For example, if you worked 20 hours/week for 6 months at a particular position, you should be credited with 3 months of full-time experience.

If you worked 10 hours/week for 24 months at a particular position, you should be credited with 6 months of full-time experience.

Internships, even if paid, do not count for the purposes of calculating experience for this question.

Please note, we require that any work experience you claim credit for, to also be listed in the Work Experience section of this application (to ensure standard information is collected, such as job title, duties, employer contact info, etc.).

0 - 11 months full-time paid clerical support experience
months full-time paid clerical support experience
months full-time paid clerical support experience
36 months or more full-time paid clerical support experience

06

Typing Is An Essential Function Of An Information Specialist II With St. Louis County. Please Indicate The Number Of Words Per Minute You Can Type Below

0-39 words per minute
40-69 words per minute
70+ words per minute

07

SME Explanation:
Questions 8-20 will be reviewed by a Subject Matter Expert (SME). The questions will be scored and used to help determine 100% of your score. For each question, please list the organization(s) and/or employer(s) where you gained the experience. All information listed must also be supported in the work experience section of your application.

I have read and understand the instructions given above and acknowledge that I understand my score is derived 100% from my answers to supplemental questions 8-20.

Yes
No

08

Which of the following describes your current level of proficiency in Microsoft Word, Google Docs, Apple Pages or other similar product?

No experience in Microsoft Word

Basic:

Creating a new document; familiarity with the tool bar, icons & cursor; entering & deleting text; using the dictionary & spell check; using edit features such as cut, copy & paste; saving, printing and retrieving documents; simple paragraph formatting; applying bullets to a list and changing the page orientation.

Intermediate:

Comparing & merging documents and using templates; sharing documents; tracking changes; creating labels; formatting tables; formatting documents, inserting and editing headers & footers; inserting tables & charts; changing the page margins & inserting a date.

Advanced:

Designing & creating forms & templates; designing & creating electronic forms; using mail merge to create recipient lists, mailing labels & configuring Outlook to send merged emails; managing large documents by creating master and subdocument; creating & managing bookmarks, footnotes, endnotes & a table of contents; using the tracking features to enable revision in a document; use of macros to automate repetitive tasks; protecting documents; advanced table formatting & properties and applying themes & styles.

09

Which of the following best describes your current level of proficiency in Microsoft Excel, Google Sheets, Apple Numbers or other similar product?

No experience in Microsoft Excel

Basic:

Creating & saving a new workbook; entering data; applying cell borders; applying cell shading; using auto sum to add data; creating a simple formula; applying a number format; putting data in a table; sorting data; filtering data; saving & printing your work and changing the page orientation.

Intermediate:

Utilizing the Go to Special option within a worksheet; use of pivot tables; creation of pivot charts; using named ranges; use of drop down lists; creation of Excel tables; utilization of Sparklines; text to column option; the Quick Analysis Tool; understanding of formulas and functions; and sharing and merging files.

Advanced:

Solving complex problems using advanced Excel formulas and functions and advanced Excel charts; writing Visual Basic for Applications codes; utilization of Power Queries and Power Pivot techniques; protecting workbooks and worksheets; and use of conditional formatting.

10

Below are several components of the position. Please indicate your level of proficiency in each.

11

Addition and subtraction

Lack proficiency
Proficient
Expert proficiency

12

Multiplication and division

Lack proficiency
Proficient
Expert proficiency

13

Percentages and fractions

Lack proficiency
Proficient
Expert proficiency

14

Writing skills including proper grammar, punctuation, spelling, etc.

Lack proficiency
Proficient
Expert proficiency

15

Proofreading documents such as e-mails, letters, memos, records, etc.

Lack proficiency
Proficient
Expert proficiency

16

If you indicated you are "proficient" or have "expert proficiency" in Questions 14 and 15, please elaborate by providing at least one example that demonstrates your proficiency.

Identify the position and the organization or educational institution where you gained the proficiency.

17

Describe a situation in which you provided excellent customer service. Include in your answer the situation, the actions you took, and the final outcome.

18

Numerous daily demands routinely change priorities and short-term deadlines. Please describe a situation where you had many tasks and changing priorities and how you handled completing the work.

19

This position requires interacting daily with the public, staff and applicants via phone, email, and in-person to coordinate the scheduling of physicals, drug tests and background checks; updating websites; designing social media ads in Canva and publishing them; auditing payroll; paying vendors; processing intra-county billing; auditing payroll; processing incoming mail, etc.

Describe what skills and/or training you have that qualifies you to effectively perform these responsibilities.

20

I certify that my responses to the questions above are true and accurate to the best of my knowledge.

Yes
No
Required Question