Freelance UX Researcher - Brooklyn - PROSE

Description

Prose is truly custom hair and skin care made-to-orderjust for you. Our line of custom products are made by an in-house, Paris-based R&D team of gifted chemists who combine natural ingredients in innovative ways alongside dermatologists, giving consumers clean skin care, hair care and impeccable results.

At the heart of Proses success is Singular, its proprietary AI-powered beauty-tech platform, which has revolutionized personalized beauty at scale. Marrying a technology-driven approach with an apothecary-style concept, all Prose hair and skin care products are personalized to your one-of-a-kind hair, skin, goals and environment.

Were a company that wants to change beauty practices, so were changing the way beauty companies practice. As a certified B Corporation, a Public Benefit Corporation and Climate Neutral, were proving that good business is always sustainable. With Prose, theres nothing sacrificed to bring you great productsnot trees, materials, wages, or performance.

Prose & Singular in Numbers

• Founded in 2017, with hubs in Paris, New York, and Los Angeles
• 2M customers and 350K active subscribers
• 21M custom products made, with 1M+ unique formulas
• 350+ team members across disciplines
• $600M+ in lifetime sales, with $165M+ revenue in 2024
• Profitable since 2024

Discover our Company Culture on Welcome to the Jungle here

Discover our Company Mission & Vision in video here

Prose is looking for a part-time, Freelance UX Researcher to lead usability testing and user research for Proses digital products. This role will be responsible for planning and running tests, synthesizing insights, and delivering clear, actionable recommendations as a senior, independent partner to our product and design teams.

Responsibilities

• Focus primarily on user testing and usability evaluation for our digital products and experiences
• Plan and run usability sessions (moderated and/or unmoderated), synthesize findings, and deliver clear, actionable recommendations
• Create concise reports and readouts that help product and design teams quickly understand what to improve and why
• Occasionally present findings in a weekly huddle or similar forum, advocating for the user and the work youve done
• Collaborate closely with product managers and designers, and partner with data/analytics when helpful to strengthen insights
• Work independently and proactively within a part-time, flexible schedule (roughly 1216 hours per week), organizing your time around testing and delivery needs
• Help keep the team focused on their core work by owning the research and providing an agnostic, external point of view

Qualifications

• 5+ years of experience as a UX Researcher or a closely related UX role with substantial research responsibility at a beauty and/or direct-to-consumer subscription brand
• Strong experience planning, moderating, and analyzing usability tests and user interviews
• Demonstrated ability to work independently: scoping research, choosing appropriate methods, and guiding teams with clear recommendations
• Excellent communication skills: able to tailor the level of detail for different audiences and translate findings into concrete product and UX improvements
• Comfortable working in a fast-moving, iterative product environment with changing priorities and tight timelines
• Passion for thoughtful, user-centered digital experiences and collaboration with product and design teams
• Bonus: degree in Human Factors, HCI, Design, Cognitive Science, Anthropology, Interaction Design, or a related field
• Part-time freelance / contractor role (approximately 1216 hours per week)
• $65$90/hour, depending on experience

Prose Values

Intentional Inclusivity

• We know the best ideas come from open minds and willingness to listen. While our products cater to the individual, an invitation into our process is always open to our community.
• We value our differences and diverse backgrounds by communicating openly, managing with transparency and striving to understand one anothers perspective. Its a key ingredient to our innovation.
• Our strength as a group will outlast our efforts as individual contributors. With offices across countries, staying inventive and agile deepens our clear vision and consistent communication.
• We stay in a spirit of entrepreneurial collaboration: We do not have consensus at all times, but we trust one another to work toward our common goals. Our success is an expression and result of our progressive and gratifying teamwork.

Driven, Together

• We value ownership and coaching that encourages employees to think constructively and creatively about the business. We view employees as leaders and individuals who are accountable, resourceful and responsible. Anyone and everyone is encouraged to lead.
• We recognize that in order to continue thinking one step ahead, we will need to try new things. We strive to provide an open environment that accepts this truth, making space for new ideas to emerge.

Humanity Always

• We assume good intentions in every interaction, keeping ourselves accountable for the climate we create. We seek to understand our co-workers through this lens of conscious benevolence, authenticity and fellowship.
• We operate with the intention of preserving resources, creating an environment we can all live in for our business and the world. Sustainable care is essential to our ethos as an organization. We take a mindful approach to how we think about our people (employees) and our planet.