Product Consultant - Baltimore, United States - Litera Group

Description

Within our Professional Services organization, the Product Consultant is responsible for managing complex enterprise software implementations including: ETL processes; customizing SQL scripts, explaining how our software manages and manipulates data within various systems; explaining our server and cloud architecture and performance requirements; product training and system configurations.

You will be the primary technical contact for the duration of the implementation projects and contribute to the overall project success and customer satisfaction, which requires ongoing

law firm line-of-business applications training .

Previous experience with legal time and billings systems, document management systems and information barrier software, and SQL scripting is preferred.

The Product Consultant will be highly knowledgeable of our applications' features, functions, and technical architecture while also understanding how the applications support a law firm's practice and business processes.

This role may also assist in QA testing of new and enhanced features and functionality and provide operational and usability feedback to the development team.

Responsibilities
Translate business requirements into functional use
Collaborate and or act as business analysts and project managers to define scope and goals, track milestones, delegate priorities, and report regularly to senior management
Ensure data integrity and quality in database systems
Conveys customer feedback to product development staff
Develops and delivers hands on technical training & documentation for clients
Develop database functions, scripts, stored procedures and triggers to support application implementation and data analysis
Provide technical assistance to resolve all database and application issues related to performance, capacity and access
Promotes and maintains a high quality, professional, service-oriented company image among users
Remain flexible with duties and shift hours to cover times as may be required by our clients
Qualifications
2-4+ yrs experience in a technology-oriented company or functional role

Proficiency in back-end tools:

SQL Server databases, DMS (iManage or NetDocs), Active Directory , Data warehousing and ETL, and Azure & AWS
Excellent understanding of data security best practices
Familiarity with information architecture and governance in the legal space
Results oriented, resourceful, and comfortable working under tight deadlines with internal and external customers
Excellent PC skills including MS Office – Word, Excel and PowerPoint
California, Colorado, Connecticut, Illinois, Maryland, Nevada, New Jersey, New York, Ohio, Rhode Island, or

Washington Residents Only:

The salary range for California, Colorado, Connecticut, Illinois, Maryland, Nevada, New Jersey, New York, Ohio, Rhode Island, or Washington residents is $95,000 to $113,500.

Pay is based on several factors including but not limited to education, work experience, certifications, etc.

In addition to your salary, Litera offers benefits such as a comprehensive benefits package, incentive and recognition programs, and 401k contribution (all benefits are subject to eligibility requirements).

Litera

is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Litera

is a fast-growing software company and one of the leading legal technology suppliers in the world.

Serving more than 90% of the world's largest law firms, our software is used by hundreds of thousands of lawyers every day.

As a company recognized as one of the best places to work, we believe professional development, rewards programs, open communication, and transparent leadership all contribute to a unique and open work environment.

Our employees are driven, energetic, passionate, and have the ability to make a direct impact on the future of the company.

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