Customer Support Representative - Blacklick, United States - Contact Us

Description

Customer Support Representative

Orientation & Equipment Pickup Date:

TBD

Training Start Date:
May 27, 2024

Training Hours:
M F 10:30 a.m.

7:00 p.m. EST

Production Hours:
Shifts M F (no weekends) 10:30 a.m. - 7:00 p.m. EST

Location:
WAH. Must meet requirement (1 day of Pre-training orientation onsite
TBDbased on equipment delivery date)

Must Have:
Home phone & Internet Service; Headset with Dial pad

About The Customer Support Representative:
The Customer Support Representative will be responsible for ensuring the customers needs are met via inbound calls. The rep will provide exceptional service to existing customers through service-related transactions, including processing transactions.


Responsibilities:
Respond to customer inquiries via inbound and outbound service telephone interactions

Customer inquiries may include processing payments, attempting to get customers to sign-up for recurring payments, processing cancellations (will not be asked to save customer), resolve billing issues, eService inquiries and password resets

Handle customer inquiries while being polite, professional and in an efficient manner, as measured by customer feedback scores

Following call scripts to ensure compliance and to promote company offers and options

Must be comfortable taking 35 50 calls per day


Qualifications:
Must be at least 18

Must have HS diploma or GED

Must be able to pass a speed test for high-speed internet

Must successfully pass a background and drug screen

Must have an ethernet cord, a high-quality headset with microphone and a quiet workspace

Flexibility in schedule

Solid to advanced PC skills

Ability to navigate multiple computer programs

Ability to use dual monitors

Excellent prioritization and multi-tasking skills

Excellent listening, verbal & written communication skills
Contact center experience considered a plus


Benefits:
Paid Time Off

Paid Training

Medical/Dental/Vision Insurance

401K Plan

Opportunity for advancement

Competitive starting wage

Work in the comfort of your home


Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.

Duties, responsibilities, and activities may change at any time with or without notice.


EEO Statement:
ContactUs is an equal opportunity employer.

We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs.

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