Guest Services Rep/Assistant - Boston, MA, United States - Tufts Medical Center

Description

We're saving lives, building careers, and reimagining healthcare.

The Neely House is a short-term residence for cancer patients and their families who are receiving treatment at Tufts Medical Center.

All Neely House staff and volunteers are responsible for providing a calm, clean, safe and comfortable environment for cancer patients and/or their families.

They must have the ability to engage with people, both adult and pediatric, that are dealing with a stressful situation.

The position is employed by The Cam Neely Foundation for Cancer Care and reports the Director of Neely House and Cancer Fund Initiatives.

Schedule:

Per diem but looking for someone who is available to work 25-30 hours per week, Day shift, occasional weekend shifts as needed.

One (1) year of customer service or call center experience.

Associate's Degree and/or experience in the social work, medical or hospitality is preferred.
Two (2) years of customer service or call center experience working in billing, collections, or insurance.
All staff to either have or obtain CPR/AED certifications
Bilingual

Assumes role as representative of The Cam Neely Foundation and The Neely House and presents themselves accordingly, providing the history of the Foundation and what its mission is.

Promote an energetic and positive attitude to all guests, staff and volunteers.
Handle inquiries by phone and/or email regarding information or the reservation process.
Facility should not be left unattended for any reason.

Proactively addresses guest questions and is prepared to provide information ranging from clinical and support services to nearby resources and attractions.

Regularly performs security checks of facility at beginning of the shift and at the end of the shift and reports maintenance issues to House Manager.

Maintains safe environment during night hours.
Acts as immediate coverage in case of emergency.
Communicate clearly and promptly any issues that have arisen during shift with Manager.
Completes log for each shift prior to end of shift.

Maintains collaborative team relationships with peers and colleagues in order to effectively contribute to the working group's achievement of goals, and to help foster a positive work environment.

Updates all programs and systems with edits that have occurred during their shift.

This includes, but is not limited to, preparing the dining area for dinner events, offering and providing tours of the facility to volunteer groups, cleaning and placing furniture back to original places after events.

Before end of shift, make sure linens are washed, bed is made, and bathroom is clean for next staff use.

Day Shift - Recruits volunteers to serve our guests in individual or group capacities.
Day Shift - Manages volunteer scheduling and coordination in conjunction with House Manager.

This includes, but is not limited to, communicating volunteer guidelines, ensuring all paperwork is completed prior to date of event, preparing the dining area for dinner events, offering and providing tours of the facility to volunteer groups, cleaning and placing furniture back to original places after events.

Maintains collaborative team relationships with peers and colleagues in order to effectively contribute to the working group's achievement of goals, and to help foster a positive work environment.

Must have a demonstrated knowledge of computers and Microsoft Office.
Demonstrated experience communicating orally and in writing. Experience writing clear, concise letters or e-mails with accurate spelling, punctuation and grammar.

Work requires frequent typing and occasional lifting large or heavy materials.

Tufts Medicine is a leading integrated health system bringing together the best of academic and community healthcare to deliver exceptional, connected and accessible care experiences to consumers across Massachusetts.

Comprised of Tufts Medical Center, Lowell General Hospital, MelroseWakefield Hospital, Lawrence Memorial Hospital of Medford, Care at Home - an expansive home care network, and large integrated physician network.

We are an equal opportunity employer and value diversity and inclusion at Tufts Medicine.

Tufts Medicine does not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status or any other characteristic protected by federal, state or local law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.