Customer Service Manager - Lake Havasu City - Goodwill of Central & Northern Arizona

    Goodwill of Central & Northern Arizona
    Goodwill of Central & Northern Arizona Lake Havasu City

    9 hours ago

    Description
    3273 Maricopa Ave Lake Havasu Arizona, 86406,Starting Pay :$18.

    00 HourlyPosition Description:


    Responsible for the oversight, leadership and achievement for the sales floor and obtaining set sales goals for Goodwill of Central and Northern Arizona (GCNA) and its affiliated entities.

    Directs all aspects relating to the daily operations of the sales floor, leading the team and driving the business. Key responsibilities include building, leading, and retaining motivated, high performing teams through effective leadership of Retail Sales Associates.


    Essential Duties and Responsibilities:

    Executes retail operations plan to achieve daily, monthly, quarterly, and yearly goals for profit, revenue, and production for a Retail Store location.

    Makes decisions on matters relating to the day-to-day retail operation within his/her defined work area.
    Conducts new goods inventory and ensures proper reporting.
    Reconciles and balances all daily paperwork.
    Ensures Team Members deliver excellent customer service to donors and customers.
    Works to de-escalate customer situations while finding an appropriate solution; involves upper management, as needed.
    Maintains the day-to-day operations of the store including managing and meeting Team Member and customer needs.
    Ensures store locations are clean, well-kept, and reflect the Goodwill brand appropriately.
    Transfers to different stores at any given time due to business needs.
    Oversees and maintains the day-to-day operations of the sales floor including daily maintenance, custodial duties, and floor standards.

    Provides regular mentoring and training to develop skills of Retail Sales Associates; ensures that Team Members are operating per company standards and procedures.

    Ensures that the store complies with all policies and procedures relating to Security, Health, and Safety, coordinating with various Goodwill divisions, as needed; influences any changes necessary to meet statutory requirements, ensuring minimum risk to Team Members and the business.

    May perform tasks such as dropping off the bank deposit, helping at other stores, and attending personal training and development classes, as needed.

    Processes complex sales transactions, including customer returns.
    Collaborates with store leadership to establish clear company vision and ensure Team Member engagement.
    Responsible for performance management (coaching, discipline, performance improvement plans, and annual reviews), staffing, compensation, and development of Team Members.
    Provides regular mentoring, training, and coaching to develop skills of Team Members.
    Plays critical role in driving company culture change efforts and change management processes.
    Models Goodwill Core Values - Trust, Collaboration, Engagement, Ownership, and Innovation.
    Performs other related duties, as assigned.
    Minimum Qualifications (Education, Experience, Skills): High School Diploma, GED, or equivalent work experienceOne-year work experience in Retail Management, preferredOne-year customer service experience requiredProficient in Microsoft Office SuiteAbility to pass a background check and drug screen, where applicable for positionAbility to speak and read English proficientlyYou will be eligible for a comprehensive Total Rewards package, 1st of the month following 60 days of employment that includes the following:5 Medical PlansEmployer Funded Health Reimbursement Account (HRA)3 Dental PlansVision Plan401KEmployer Paid Life InsuranceEmployee Assistance Program (EAP)Paid Time Off; Sick and VacationPaid HolidaysThese are just a few highlights of our key benefit offeringsBecome a valued member of an organization where good work meets community impact


    Our mission is:
    Empowering Individuals, Strengthening Families, and Building Stronger Communities.

    Goodwill provides no-cost career development, training, and education services to help individuals build a better life for themselves and their families.

    Our core values are Trust, Collaboration, Engagement, Ownership, and Innovation. Everything we accomplish as a team is centered around these core values. Together, we create an inclusive and welcoming environment for each other.

    With stores conveniently located near you, you can work for a company where team strength and success are valued and encouraged.

    Join our team and gain opportunities for job growth at Goodwill and beyond.
    Goodwill of Central and Northern Arizona is an equal opportunity employer.

    Qualified individuals seeking employment are considered without regard to race (including traits associated with race, e.g., hairstyles), color, religion, sex (including pregnancy and related conditions, sexual orientation, or gender identity), national origin, disability, military status, age, genetic information, or any other category protected by applicable federal, state and local fair employment practice laws.

    Individuals with a disability may be entitled to a reasonable accommodation under the Americans with Disabilities Act and/or state or local laws.

    Please contact Goodwill of Central and Northern Arizona at

    option 6 or

    if you need assistance or an accommodation due to a disability as defined by the Americans with Disabilities Act.

    For questions about your application or employment with Goodwill of Central and Northern Arizona, please contact our Candidate Support Line at , option 5.


    PHISHING SCAM WARNING:
    Goodwill of Central and Northern Arizona/Goodwill Industries of Monocacy Valley, Inc.

    ("GCNA/GIMV") are among several companies recently made aware of a phishing scam involving con artists posing as hiring managers recruiting via email, text and social media.

    The imposters are creating misleading email accounts, conducting remote "interviews," and making artificial job offers in order to collect personal and financial information from unsuspecting individuals.

    Please note that GCNA/GIMV only use company email addresses, which contain "" or ", to communicate with candidates via email.

    The company also uses secure tools on our website to receive data from applicants and would never ask them to submit their personal banking information to apply for an open job.

    If you are contacted by someone about an open job at GCNA/GIMV, please verify the domain of the sender's email address and that they are asking you to apply on this website.

    If you believe you have been a victim of a phishing scam, please visit the Department of Homeland Security's Cyber Smart website (

    be-cyber-smart/campaign

    ) to learn how to report it.

  • Customer Service Manager

    12 hours ago

    Goodwill of Central & Northern Arizona Lake Havasu City

    The Customer Service Manager oversees the sales floor and sets sales goals for Goodwill of Central and Northern Arizona. · ...

  • Client Services Manager

    1 month ago

    Only for registered members Lake Havasu City, AZ

    We are seeking a dedicated and self-motivated Client Services Manager to lead our front desk team in a fast-paced veterinary hospital setting. · Greet clients warmly and professionally · Manage client service team members · ...

  • Food Services Manager

    1 week ago

    Only for registered members Parker, AZ

    Manage daily food service operations including patient meal services retail cafeterias and special events ensure meals meet prescribed dietary requirements therapeutic diets and cultural preferences coordinate with registered dietitians and clinical teams to support patient care ...

  • Food Services Manager (50829)

    1 week ago

    Only for registered members Parker Full time $20 - $29 (USD)

    Manage daily food service operations including patient meal services retail cafeterias and special events. Ensure meals meet prescribed dietary requirements therapeutic diets and cultural preferences. · ...

  • Food Services Manager (50829)

    1 week ago

    Only for registered members W MOHAVE ROAD Parker, Arizona, United States

    The Food Services Manager is responsible for managing daily food service operations, including patient meal services and retail cafeterias. · ...

  • Pain Management Physician

    1 week ago

    AMN Healthcare Lake Havasu City

    An established private orthopedic and pain management group seeks a pain management physician to join their team in Western Arizona. · 100% interventional pain management practice with multiple procedure rooms · All necessary ancillary services are available on-site, including MR ...

  • Hospitalist Physician

    1 week ago

    BAS Healthcare Lake Havasu City

    Location:Lake Havasu City, AZLake Havasu City offers an exceptional quality of life with its famous London Bridge, beautiful winter weather, and abundant outdoor activities including boating, off-roading, and walking/hiking trails. This scenic desert oasis provides the perfect ba ...

  • Customer Service/Sales

    2 days ago

    Home Depot Lake Havasu City

    Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. · ...

  • Pro Customer Service/Sales

    2 days ago

    Home Depot Lake Havasu City

    The Home Depot Pro Customer Service/Sales Team supports every stage of the Pro customer journey. · Meet monthly sales goals · Leverage product knowledge to drive sales · Provide outstanding service based on unique project needs · ...

  • Food Services Leader

    7 hours ago

    Pilot Company Lake Havasu City Full time

    Job Description · Pilot Company is an industry-leading network of travel centers with over 30,000 team members and 750 retail locations. · The ideal candidate would possess excellent customer service skills to respond to customers' needs. This person should be self-motivated and ...

  • Pain Management Physician

    1 week ago

    AMN Healthcare, Inc. Lake Havasu City

    Pain management physician to join established private orthopedic and pain management group. · ...

  • Interventional Pain Management Opportunity

    1 day ago

    AMN Healthcare Lake Havasu City

    Job Description & Requirements · Interventional Pain Management Opportunity · StartDate: ASAP Pay Rate: $ - $ · An established private orthopedic and pain management group that has been serving the community for over 20 years is looking to bring on an additional pain manageme ...

  • Financial Advisor

    1 hour ago

    PNC Financial Services Group Lake Havasu City

    We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success.PNC Wealth Management advisors execute an advice and planning strategy focused on helping clients me ...

  • Urology Physician

    1 week ago

    Archway Physician Recruitment LLC Lake Havasu City

    Job Description: · The position offers an excellent opportunity for an additional Urologist in Lake Havasu City. · The hospital provides comprehensive support including practice management services · a sign-on bonus · marketing assistance · ...

  • Shift Supervisor

    2 days ago

    CVS Health Lake Havasu City

    We're building a world of health around every individual - shaping a more connected convenient and compassionate health experience.At CVS Health you'll be surrounded by passionate colleagues who care deeply innovate with purpose hold ourselves accountable and prioritize safety qu ...

  • Pediatric Hospitalist Physician

    1 day ago

    Adelphi Medical Staffing, LLC Lake Havasu City

    Job Quick FactsSpecialty: Pediatrics/Pediatric Hospitalist · Job Type: Locum Tenens · Facility Location: Lake Havasu City, AZ · Service Setting: Inpatient & Outpatient · Reason for Coverage: Scheduling Need · Coverage Period: ASAP Ongoing · Coverage Type: Clinical + Call · Shift ...

  • Postal Clerk

    2 days ago

    US Postal Recruitment Lake Havasu City

    The Postal Service is the largest government related agency in terms of employees. The job openings range in starting salary from $26.47 to $43.62/hour, · The Postal Service employs nearly 1 million people and is hiring nationwide. · Clerks sell stamps, take incoming mail, sort a ...

  • Postal Clerk

    1 day ago

    US Postal Recruitment Mojave

    +The Postal Service is hiring nationwide. There are many different positions available. The job openings range in starting salary from $26.47 to $43.62/hour, with an average pay of $72,400/year. · +Sell stamps and take incoming mail · Sort and distribute the mail in addition to o ...

  • Postal Clerk

    1 hour ago

    US Postal Recruitment Lake Havasu City

    The Postal Service is the largest government related agency in terms of employees. The job openings range in starting salary from $24.63 to $39.27/hour and average pay with full benefits is $72,400/year. · ...

  • Interventional Pain Management Opportunity

    17 hours ago

    AMN Healthcare Lake Havasu City

    An established private orthopedic and pain management group is looking to bring on an additional pain management physician to their team. · 100% interventional pain management practice with the ability to do a variety of procedures · ...

Jobs
>
Customer service manager
>
Jobs for Customer service manager in Lake Havasu City