Franchise Hotel - Rochester, United States - IHG

Description

This job posting is for a position at a Hotel owned and operated by an independent franchisee, not by IHG or its affiliates. IHG has no involvement in the hiring or day-to-day employment policies or practices of franchisees .

By clicking the apply button, you will be applying for a position with an independently owned and operated franchise hotel, not with IHG or its affiliates, and IHG will not be your employer .

About Us

We are looking for a Hotel Front Desk Agent for our newely renovated Holiday Inn Express to serve as our guests first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, wed like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.

Your day to day

First impressions count. To get our guests memorable experiences off to an unforgettable start, were looking for a Front Desk Agent who can make transactions feel seamless, offer exceptional local insights, and anticipate every request to make our guests feel right at home.

Every day is different, but youll mostly be:

? Kicking off truly memorable guest experiences with the warmest of welcomes

? Acknowledging IHG Rewards Club members and returning guests in person or over the phone

? Taking, managing, and receiving payments for guest bookings

? Making the check-in and check-out process feel swift and seamless

? Staying one step of our guests needs to anticipate requests and offer tailored recommendations

? Being our guests trusted contact helping with everything from bill issues to restaurant recommendations

What we need from you

? Communication skills - guests will need to come to you with concerns as well as compliments, so youll be easy to talk to

? Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories

? Fluency in the local language - extra language skills would be great, but not essential

? Literate and tech-savvy - youll need a good grasp of reading, writing, basic maths and computer skills

What we offer

We give our people everything they need to succeed. From a competitive wage starting between $14 - $16 that rewards all your hard work to a wide range of benefits designed to help you live your best work life.

We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

So, join us and youll become part of our hotel family.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.