Bell Captain - Chicago, United States - Fairmont

Description

Job Description

A smile and helping hand is what our Guests will experience as you personally greet them on their arrival.

As a Bell Captain with Fairmont Chicago, Millennium Park, your knowledge of the hotel and the professionalism you display will create a sense of welcome like no other.

What is in it for you:

Employee benefit card offering discounted rates in Accor worldwide

Opportunity to develop your talent and grow within your property and across the world

Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21


What you will be doing:
Reporting to the Front Office Management, responsibilities and essential job functions include but are not limited to the following:

Support and coordinate the delivery of extraordinary service through coaching, Brand training, and guidance of the Bell and Door team.

Continually seek ways to improve the quality of service the team provides to Guests and Colleagues that result in the Fairmont Chicago being Chicagos hotel of choice.

Responsible for the delivery of Guests to their room, luggage, messages and any other items for delivery within the Hotel

Consistently offer professional, friendly and engaging service

Ensure the timely and efficient transfer of luggage to and from the guests room

Ensure the guest is familiar with their room upon arrival ie. temperature control

Maintain a presence in the Lobby when not delivering luggage to guest rooms, offering assistance to Guests, under the direction Operation Managers.

Assist guests regarding hotel facilities in an informative and helpful way

Follow department policies, procedures and service standards, including all safety policies

Other duties as assigned


Qualifications:
Qualifications


Your experience and skills include:
Previous Bellperson or Doorperson experience required.

Excellent communication skills and a professional presentation

Strong interpersonal and problem solving abilities

Highly responsible & reliable

Ability to work well under pressure in a fast paced environment

Ability to work cohesively with fellow colleagues as part of a team

Ability to focus attention on guest needs, remaining calm and courteous at all times

Physical Aspects of Position include but are not limited to the following:

Constant standing and walking throughout shift

Frequent lifting and carrying up to 50 lbs

Constant kneeling, pushing, pulling, lifting

Frequent ascending or descending ladders, stairs and ramps

Additional Information


Visa Requirements:
Successful candidates must be legally eligible to work in the United States.

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality.

We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accors limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit

Do what you love, care for the world, dare to challenge the status quo #BELIMITLESS

All your information will be kept confidential according to EEO guidelines.

Qualifications



Your experience and skills include:

• Previous Bellperson or Doorperson experience required.
• Excellent communication skills and a professional presentation
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively with fellow colleagues as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times

Physical Aspects of Position include but are not limited to the following:

• Constant standing and walking throughout shift
• Frequent lifting and carrying up to 50 lbs
• Constant kneeling, pushing, pulling, lifting
• Frequent ascending or descending ladders, stairs and ramps

Additional Information


Visa Requirements:
Successful candidates must be legally eligible to work in the United States.


Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.


Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality.

We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accors limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit

Do what you love, care for the world, dare to challenge the status quo #BELIMITLESS

All your information will be kept confidential according to EEO guidelines.

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