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- Greets walk-in client, and identify and assist with needs and/or orders.
- Answers phone calls within 3 rings, identify client's needs, provide solutions to assist with questions and/or order needs.
- Manages walk-in traffic incoming calls, emails, and fax communications and takes appropriate actions.
- Collects accurate and complete information.
- Processes and inputs orders.
- Prepares estimates and quotes.
- Serves as a primary contact for clients and a liaison between sales, production, and clients.
- Oversees and creates opportunities for in-house phone and front-counter sales.
- Performs quality checks on outgoing jobs, using an eye for detail, care for quality approach.
- Places phone calls and/or emails to follow up on estimates.
- Updates client records and purchasing history, maintains records with accurate and updated information.
- Understand products, services, and procedures within the organization.
- Markets products, solutions, and services to previous and current clients
- Conducts collection calls for receivables.
- Maintains communication logs and other pertinent records.
- Ensures proper cleanliness and a "tour-ready" environment at the front counter, conference/meeting rooms, and showroom areas.
- Builds professional relationships with diverse client/prospect base.
- Assists with scheduling, and priority changes in a fast-paced environment.
- Assists with other projects as needed Qualifications:
- 2 years of business-to-business sales and/or customer service experience.
- Proficient in MS Office Suite, and Internet.
- Knowledge of sign industry substrates, media, and products
preferred, but not required - Excellent time management, and calendaring skills.
-
Project management for multiple projects, deadlines, and orders. - Experience in graphic design would be a plus.
- Experience in social media posts.
- Experience in payment processing and data entry
- Greets walk-in client, and identify and assist with needs and/or orders.
- Answers phone calls within 3 rings, identify client's needs, provide solutions to assist with questions and/or order needs.
- Manages walk-in traffic incoming calls, emails, and fax communications and takes appropriate actions.
- Collects accurate and complete information.
- Processes and inputs orders.
- Prepares estimates and quotes.
- Serves as a primary contact for clients and a liaison between sales, production, and clients.
- Oversees and creates opportunities for in-house phone and front-counter sales.
- Performs quality checks on outgoing jobs, using an eye for detail, care for quality approach.
- Places phone calls and/or emails to follow up on estimates.
- Updates client records and purchasing history, maintains records with accurate and updated information.
- Understand products, services, and procedures within the organization.
- Markets products, solutions, and services to previous and current clients
- Conducts collection calls for receivables.
- Maintains communication logs and other pertinent records.
- Ensures proper cleanliness and a "tour-ready" environment at the front counter, conference/meeting rooms, and showroom areas.
- Builds professional relationships with diverse client/prospect base.
- Assists with scheduling, and priority changes in a fast-paced environment.
- Assists with other projects as needed
Customer Service Specialist - Denver, United States - Signs By Tomorrow
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Description
Responsible for increasing revenue through front counter sales, account management, and database marketing while providing exceptional customer service for an overall outstanding customer experience.
Responsibilities:
Compensation:
$21 hourly