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- Answer incoming calls from customers in a professional and courteous manner.
- Assist customers with inquiries, product information, and issue resolution.
- Make outbound calls to follow up with customers, schedule appointments, or conduct surveys.
- Provide accurate information about products, services, and promotions.
- Input customer data and update records in the company's database.
- Meet or exceed individual and team targets for call volume, sales, and customer satisfaction.
- Follow company policies and procedures for call handling and quality assurance.
- Collaborate with team members and supervisors to achieve departmental goals.
- High school diploma or equivalent.
- Excellent communication skills, both verbal and written.
- Strong interpersonal skills and the ability to build rapport with customers.
- Ability to multitask and navigate computer systems efficiently.
- Positive attitude and willingness to learn.
- Flexibility to work evenings, weekends, and holidays as needed.
- Competitive salary
- Health, dental, and vision insurance
- 401(k) retirement plan
- Paid time off and holidays
- Professional development opportunities
Call Center Representative - Miami, United States - Icon V
Description
Job Title:
Call Center Representative
Company:
Icon V
Location:
Miami, FL
About Icon V:
Icon V – Florida is more than a digital marketing agency; we're a team of storytellers, strategists, and technologists dedicated to taking your brand to new heights.
Icon V is currently seeking enthusiastic and motivated individuals to join our team as Call Center Reps in Miami, FL.
As a Call Center Representative, you will be responsible for handling inbound and outbound calls from customers, providing exceptional service, and promoting our products and services.
This position offers a great opportunity for individuals who are passionate about customer interaction and enjoy working in a dynamic environment.
ResponsibilitiesBenefits: