Incident Management Support Analyst - Bloomfield, United States - Ampcus Incorporated

Description

Incident Management Support Analyst

It is going to be on-site in Bloomfield, CT.

5+ years of experience with incident management/response at an Enterprise level.

Exceptional communication skills are needed to communicate directly with key executives and senior management within Cigna's Global Infrastructure Organization.

Looking for someone who is currently in a severe incident response role.


Responsibility:

This person will have no hands-on support responsibilities day to day but will be responsible for triaging support and development teams to resolve severe incidents across the EOCC enterprise.

Duties:
Coordination and management of Incident Management process activities

Supporting Incident Management reporting (KPIs and customer SLAs)

Drive complex technical problems where analysis of the situation requires in-depth evaluation & technical knowledge of all areas driving restoration of service with support teams

Ability to communicate effectively to technical and non-technical audiences

Ability to assess data, identify gaps, trends, and inaccuracies, and turn that data into actionable outcomes and opportunities

Willingness to perform 24x7 on-call rotation as an Incident Manager

Create and improve standard operating procedures as needed and in a timely fashion

Develop and maintain comprehensive knowledge articles

Provide exceptional communication and transparency of activities and current status to team members and other partners and stakeholders within the company

Promote ITIL best practices and transfer technical knowledge to team members

Ability to handle multiple projects and tasks at a fast-moving pace

Function as a manager on duty in the absence/need of leadership in the Command Center


Key Skills:
Experience working directly with End Users at an enterprise level (4-6 years of experience)

Problem Solving and Prioritization

Internal Communications = highly collaborative and organized in high-stress situations

For more information please contact Tom Mazzulla -

Since 1995, iTech Solutions Inc., has been providing IT Consulting and Direct Hire Services to the Insurance, Financial, Communications, Manufacturing

and Government sectors with local offices in Connecticut, Minnesota, Colorado,

Massachusetts, Tennessee, North Carolina, and New Jersey / Pennsylvania area.

Our recruiting strategy is simple, if you want to find qualified IT professionals then use IT professionals to find them.

So at iTech Solutions,

our personnel are all career IT professionals with a wide range of IT experience.

We can honestly say our staff understands the technologies, the complexities of finding and selecting the appropriate personnel and the pressures of running successful IT projects.

Employer will not sponsor applicants for any employment visas, at hiring or in the future, including but not limited to H-1B visas.

Corp-to-Corp or subcontract personnel will not be considered for this position.
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