Senior Support Analyst - Bethesda, United States - Diverse Lynx

Description

Incident management, Problem management, change management using ServiceNow tool. Modifies and maintains existing systems to address changes in business processes. Performs research, analysis, design, creation and implementation of business systems to meet current and future user requirements. Monitoring and improve application performance Good in Customer handling experience Co-ordinate with other teams to resolve the issue.


Ex:

Infrastructure issue Status update to Customer (Adhoc, Daily, Weekly & Monthly)Diverse Lynx LLC is an Equal Employment Opportunity employer.

All qualified applicants will receive due consideration for employment without any discrimination.

All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role.

We promote and support a diverse workforce across all levels in the company.