- Greet customers with a warm welcome and provide an exceptional experience.
- Answer inquiries, suggest promotional items, and share detailed product information.
- Handle transactions efficiently, including processing payments and refunds.
- Assist in receiving and organizing merchandise shipments.
- Maintain the cleanliness and organization of the sales floor.
- Undertake additional tasks as assigned to support the store's operations.
- Must have English equestrian experience.
- Basic knowledge of sales principles and customer service practices.
- Strong communication and interpersonal skills.
- Ability to read, write, and effectively communicate with customers and team members.
- Good telephone etiquette.
- Capable of multitasking while remaining attentive to customers.
- Team-oriented with the ability to take initiative independently.
- This position requires constant movement, effective listening, reaching, grabbing, and standing for the majority of the shift. Occasional bending, kneeling, and climbing may also be necessary.
- Enthusiastic, friendly, and energetic with a genuine desire to deliver excellent service.
- Flexibility to work varied hours, including mornings, evenings, weekends, and holidays.
- High school diploma or equivalent, or in pursuit of such qualification.
- Strong problem-solving skills and a collaborative mindset.
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Customer Service Product Specialist - Wellington - Dover Saddlery
Description
Job Summary:
Join our team as a Customer Service Product Specialist, where you'll deliver outstanding service, assist customers with their needs, and ensure an organized and welcoming shopping environment.
Responsibilities:
Requirements:
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