Customer Service Product Specialist - Wellington - Dover Saddlery

    Dover Saddlery
    Dover Saddlery Wellington

    23 hours ago

    $55,000 - $95,000 (USD) per year *
    Description

    Job Summary:
    Join our team as a Customer Service Product Specialist, where you'll deliver outstanding service, assist customers with their needs, and ensure an organized and welcoming shopping environment.

    Responsibilities:

    • Greet customers with a warm welcome and provide an exceptional experience.
    • Answer inquiries, suggest promotional items, and share detailed product information.
    • Handle transactions efficiently, including processing payments and refunds.
    • Assist in receiving and organizing merchandise shipments.
    • Maintain the cleanliness and organization of the sales floor.
    • Undertake additional tasks as assigned to support the store's operations.

    Requirements:

    • Must have English equestrian experience.
    • Basic knowledge of sales principles and customer service practices.
    • Strong communication and interpersonal skills.
    • Ability to read, write, and effectively communicate with customers and team members.
    • Good telephone etiquette.
    • Capable of multitasking while remaining attentive to customers.
    • Team-oriented with the ability to take initiative independently.
    • This position requires constant movement, effective listening, reaching, grabbing, and standing for the majority of the shift. Occasional bending, kneeling, and climbing may also be necessary.
    • Enthusiastic, friendly, and energetic with a genuine desire to deliver excellent service.
    • Flexibility to work varied hours, including mornings, evenings, weekends, and holidays.
    • High school diploma or equivalent, or in pursuit of such qualification.
    • Strong problem-solving skills and a collaborative mindset.
    * This salary range is an estimation made by beBee
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