Operations Supervisor - Oak Grove, United States - WKY Development LLC Oak Grove

Description

Job Description

SUMMARY

Oak Grove Racing, Gaming & Hotel (the "Property") is a new facility in a high traffic area in the heart of Oak Grove, Kentucky, and across the street from a large Army post, Ft. Campbell. The Property is 10 miles from Clarksville, TN and less than 60 miles northwest of downtown Nashville, TN.

FUNCTION

The Operations Supervisor is responsible for the successful day-to-day operation of the Gaming and Beverage departments by ensuring maximum guest service. Verifies and maintains consistency in the compliance of state laws, regulations and company internal policies and procedures.

SPECIFIC DUTIES AND RESPONSIBILITIES

The work environment characteristics described here are representative of those a Team Member encounters while performing the essential functions of this job with or without reasonable accommodations. This list of duties and responsibilities is not intended to be all-inclusive, but a general illustration. It may be expanded to include other duties and responsibilities deemed necessary.

• Assisting with supervising the gaming and beverage operations.
• Promotes positive customer relations, greets customers and creates a friendly atmosphere.
• Ensure the safety and security of team members and guests.
• Maintaining interpersonal working relationships among all personnel and support departments.
• Creative problem-solving and resolution management.
• Adherence to state gaming regulations.
• Willingness to assume overall responsibility relative to the performance of the department, work flexible hours and handle high- pressure deadlines.
• Development of staff, interviews, hiring, and evaluations.
• Responsible for the training of all team members to ensure consistency of service at the highest level at all times.
• Ensuring accuracy of all menus and update POS as required.
• Responsible for maintaining budgeted labor and staffing levels.
• Assist in overseeing ordering and inventory levels.
• Must be knowledgeable of all health department standards.
• Other duties as assigned.

STANDARDS OF PERFORMANCE

• Works on the floor 90% of the time with a "hands-on" mentality for guest service.
• Ability to maintain high levels of confidentiality and integrity.
• Maintaining a professional working relationship among all personnel.
• Excellent oral and written communication skills.
• Leads by example relative to exemplary customer service both internal and external.
• Available to work when needed, including weekends, holidays and nights.
• Scheduling, PTO, timekeeping, and record keeping on all Team Members.
• Role model code of ethics: Respect, Commitment and Guest Service.
• Must be detail oriented, have a professional attitude, strong organizational and time management skills, and be customer-focused
• Self-motivated with attention to detail
• Knowledge of state gaming laws and regulations.

EDUCATION, TRAINING, AND EXPERIENCE

• High School diploma or GED.
• Two (2) years gaming attendant, gaming technician, bartender/server experience or one (1) year of gaming supervisor or Bar/Restaurant Supervisor experience is highly preferred.
• One (1) year of experience in a leadership role managing multiple team members is preferred.
• Demonstrated successful performance in a guest service role in a high volume public environment.
• Ability to obtain and maintain a valid Kentucky gaming/racing license.