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IT Systems Engineer - Lansing, United States - VC3
Description
IT Systems Engineer (Client Onboarding)Department:
Proactive Operations
Employment Type:
Full Time
Location:
Lansing, Michigan
Description
The primary focus of the IT Systems Engineer (Client Onboarding) is to bring new clients into our VC3 services accurately, thoroughly, and efficiently.
Often the client's initial experience with a technical role at VC3, the IT Systems Engineer must be able to extract information from the client in order to uncover items about the new network while communicating in general terms.
With that, the IT Systems Engineer must pull up their sleeves and be ready to discover and document this new-to-us environment.
There might be opportunities for the Systems Engineer to work on Proactive Technical Alignments to ensure our constantly refined best practices are always being applied to our client networks by both visiting the client site and reviewing the client environment remotely.
Our People:
Our team members are collaborative, positive, and dedicated to mutual success. Transparency isn't just a buzzword here; it's a commitment to open communication, ensuring every voice is heard and valued.
Guided by our core values - Passionately Curious, Own It, Go Beyond, and Serve as One - we're here to create something extraordinary together.
Our Core Focus:
Our team members play a pivotal role in our focus: Serving those who serve with technologies for today and tomorrow that make life safe and simple.
With nearly 30 years of specialized expertise, our team goes beyond conventional boundaries, delivering tailored managed services and cybersecurity solutions to our clients.
Your Growth:
We are a growth minded organization that prioritizes development, offering numerous opportunities for career advancement.
Rooted in our core value of being Passionately Curious, VC3 offers a dynamic learning environment, emphasizing hands-on experiences and formal development programs that celebrate continuous learning to propel your career forward.
Key ResponsibilitiesUnderstand and follow "The VC3 Way". This is our set of standards and processes that produce a predictable result for the client. You must be aware of and maintain our standards.Responsible for thorough onsite and remote discovery and documentation of new standard and advanced client networksAssist with onsite and remote discovery and documentation of enterprise level client networks.
Assist with training and mentoring teammatesVerify tools and internal processes have been deployed and configured to standardsDevelop and maintain technical knowledge of the client environment and ensure this information is thoroughly and accurately communicated to internal technical and non-technical teamsHelp drive efficiencies and update the new client onboarding processResponsible for offboarding VC3 tools and services from departing clientsAnalyze standard, advanced, and enterprise level client technical environments for alignment with documented Best Practices and StandardsVisit client sites to conduct ongoing reviews of their technical environmentCollaborate closely with internal teams to review network reports and ensure client's technology direction is aligned with standards and overall business objectivesProvide outstanding delivery of our technical services by leveraging both analytical and Big Picture thinking to ensure continuous improvement in both internal processes and client networksAdditional Responsibilities:
Maintain accurate and real time timesheets, record complete and accurate notes of troubleshooting and communication with clientsReceive mentoring and feedback from peers and othersWhere appropriate, escalate complicated issues to a more senior resource or other appropriate teamsReview Tickets with ManagerActively Participate in Team Huddles, L10 Meetings, One on One Meetings, and any other Team MeetingsCreate and update documentation when changes or occur, or when discoveries are madeAttend monthly training & team meetings as required.
Good problem solving and decision-making skills; ability to understand and analyze complex issuesSelf-motivated, detail orientated, highly organized and able to handle a variety of tasks and responsibilities in an efficient manner with a high level of qualityPossess strong oral and written communication skills and be comfortable interfacing with client executive teams.
Process driven with high attention to detail and excellent follow through skillsProfessional demeanor and outstanding client service skillsStrong work ethic with a desire to learn, grow, and develop new skillsAt least 1 year experience at VC3 in Onboarding Analyst L1 role or equivalent experience.3+ Years in relevant analytical roles or technical support roles.
Two industry-standard certification:
A+, Net+, Security+MicrosoftCisco, Juniper, Sonicwall, or similar
At least 3 years experience in managing and working with the following technologies:
Windows Server (2008R2, 2012, 2016, 2019, 2022)
Active DirectoryGPODHCPDNSRemote Desktop Services
Windows Desktop Operating SystemsCloud environments including Microsoft 365LAN/WAN TechnologiesRouting and SwitchingFirewallsVPNsAntiVirus/EDR and Security PlatformsVirtualization Technologies
Hyper-VVMWare
RMM Reporting and ScriptingPowerShell/Batch File Scripting
Demonstrated understanding and proficiency in the VC3 alignment and onboarding processes including best practices and resolution pathsAssociate or Bachelor's degree or equivalent real-world experienceAdditional info you will want to know:
Travel is expected up to 50% of the time.
Applicant selected will be subject to a criminal and department of motor vehicles background checks and must meet Criminal Justice Information Systems (CJIS) requirements post-employment.
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