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Global Director-Operations - Jersey City, United States - HCL Technologies
Description
Job Description (Posting).
Operations Management , Meeting Client SLA and internal metrics , People Management , Kaizen and Innovation , Solution Mindset , , , (1.) Understand client requirements and accountable in ensuring support team is meeting client expectations (2.) Brining new ideas and innovation for process development and overall organizational progress.
(3.) Improve the operational systems, processes and policies in support of organizations mission - specifically, support better management reporting, information flow and management, business process and organizational planning (4.) Individual should have ability to provide solutions commensurate with the customers needs within the ambit of the given environment so as to lead to business results.
(5.) Supervise and coach Team Leaders, Managers on weekly basis