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Contact Center Representative - Meridian, United States - Idaho State Job Bank
Description
Contact Center Representative - Full OR Part-time at Aston Carter in Meridian, Idaho,United States Job Description Description:
Job Description 'Norco's Call Center is like a pharmacy for machines.' We are currently seeking a dependable and compassionate Medical Equipment Customer Service Representative to join our growing team.
As a customer service representative, you will be responsible for answering incoming calls, verifying customer information, confirming medical supply needs, verifying insurance and prescription information, and processing orders.
Timely attendance and attention to detail are vital to success in this role.Responsibilities:
A. Maintain consistent and punctual attendance, ready to begin work at the start of your scheduled shift B. Answer 8-10 incoming calls per hour, demonstrating professionalism and confidence C. Verify customer identity and contact information upon receiving a call D. Confirm and discuss the customer's medical supply needs E. Verify that the customer's insurance will likely cover the necessary expenses F. Ensure that applicable prescriptions are up to date and valid G. Confirm the order details with the customer before processing H. Locate the required medical supplies from our inventory and prepare them for shipment via computer I.
Transfer customer information to the proper internal department if additional order processing is required Equipment:
. Oxygen, respiratory, and ventilation . CPAP for helping you sleep well . Hospital discharge and hospice equipment (beds, chairs, etc.
Skills:
Customer service, Call center, Customer support, Call center customer service, retail customer service, customer service oriented, patient registration
Top Skills Details:
Customer service,Call center,Customer support,Call center customer service,retail customer service,customer service oriented,patient registration Additional Skills & Qualifications: - High school diploma or equivalent - Previous customer service or call center experience is a plus - Knowledge of medical equipment and supplies preferred - Excellent verbal and written communication skills - Strong attention to detail and ability to multitask - Familiarity with insurance policies and prescription verification - Comfortable working in a fast-paced, team-oriented environment
Experience Level:
Expert Level About Aston Carter:
Please Note:
Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you. At Aston Carter, we're dedicated to expanding career opportunities for the skilled professionals To view full details and how to apply, please login or create a Job Seeker account
