Client Services Associate - Chicago, United States - BGSF

Description

Our client, a fast growing financial services firm with multiple locations, is seeking a Client Service Associate to join the team at their office in Chicago. This role will support clients, custodian partners, and team members in an administrative and operational capacity.

Responsibilities

Take ownership of administrative processes, including the client on-boarding process

Handle all requests from clients and custodian partners pertaining to account administration

Organize, scan, and maintain all paper/electronic client files

Maintain CRM system to ensure all client data is current and accurate

Monitoring and resolving daily time sensitive activities

Maintain compliance-approved materials including sales literature, brochures, prospectuses, forms, manuals, etc.

Provide support to the rest of the team in preparing client materials

Manage ad-hoc requests, including resolving complex client issues, researching unique client needs, and coordinating operational and custodial support

Perform general office duties, such as ordering supplies, handling in-bound phone calls as necessary, and receiving mail

Qualifications

Experience at RIA or Broker/Dealer is a plus

Experience with Charles Schwab Advisor Center or another custodian is a plus

Strong computer skills, including Salesforce, MS Office Suite, and DocuSign

Bachelors or Associates degree strongly preferred

Excellent written and verbal communication skills are very important as this role determines a significant part of the client experience

Strong organizational skills, ability to multi-task, ability to manage time efficiently, and prioritize projects

Detail orientation is a must.

Comfortable working in a fast-paced, dynamic business environment

Must be computer savvy and capable of learning new software applications with relative ease

Can think clearly, communicate succinctly, and write well

Discreet in handling sensitive and confidential information