- Review complex legal orders and make a determination whether to attach client funds via account maintenance by applying state or federal laws.
- Determine eligibility for state or Federal Exemptions and apply Federal Exemptions to allow for access to exempt funds.
- Provide official bank response to courts or agencies.
- Initiate payment of funds to agency / court
- Ability to quickly decision legal documents
- Ability to comprehend subsequent follow up documents that may impact the status of orders.
- Role includes contacting agencies, law enforcement as needed to provide status and applicability of funds.
- Must be proficient navigating multiple screens for account information.
- Ability to document legal cases in system of record accurately.
- Diversity & Inclusion Champion: Models an inclusive environment for employees and clients, aligned to company D&I goals.
- Manager of Process & Data: Demonstrates deep process knowledge, operational excellence and innovation through a focus on simplicity, data based decision making and continuous improvement.
- Enterprise Advocate & Communicator: Communicates enterprise decisions, purpose, and results, and connects to team strategy, priorities and contributions.
- Risk Manager: Ensures proper risk discipline, controls and culture are in place to identify, escalate and debate issues.
- People Manager & Coach: Provides inspection, coaching and feedback to motivate, differentiate and improve performance.
- Financial Steward: Actively manages expenses and budgets in alignment with objectives, making sound financial decisions.
- Enterprise Talent Leader: Assesses talent and builds bench strength for roles across the organization.
- Driver of Business Outcomes: Delivers results by effectively prioritizing, inspecting and appropriately delegating team work.
- 10+ years leadership experience including coaching and supervising.
- 3 years or more of leading leaders, must be able to give direction to Managers.
- Proficient in written communications- experience in dealing with regulators and/or corporate auditors.
- Executive Presence -- Able to communicate across the organization at all levels.
- Proficient in Microsoft applications - Word, Excel, PowerPoint, Outlook, SharePoint.
- Ability to understand complex legal documents and requirements.
- Previous retail banking, operational or analytical experience.
- Deadline driven and able to work under pressure.
- Able to foster and grow business relationships.
- Customer Service Management
- Regulatory Compliance
- Risk Management
- Stakeholder Management
- Talent Development
- Business Operations Management
- Change Management
- Customer and Client Focus
- Decision Making
- Relationship Building
- Business Process Analysis
- Career Path Design
- Organizational Effectiveness
- Strategic Thinking
- Strategy Planning and Development
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Sr Group Operations Manager-Legal Order Processing- Attachments Processing - Newark, United States - Bank of America
Description
Job Description:At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.
One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We're devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.
Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.
Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us
Job Summary
Legal Order operations is an area with significant legal and reputational risk that processes third party levies, garnishments, temporary restraining notices, and seizure warrants related to debts or criminal activity, as well as subpoenas served on the bank for both civil and criminal matters.
Attachments processes levies, garnishments, temporary restraining notices, and seizure warrants related to debts or criminal activity.
This job is responsible for leading multiple major operations segment for a site, region, or product line within the bank's internal operations. Key responsibilities include identifying, analyzing, and resolving complex problems, ensuring compliance with policies, and identifying and implementing opportunities to improve process performance and operating efficiency. Job expectations include coordinating activities and processes across operations segments.
Responsibilities:
• Oversees the forecasting and staffing levels and capacities, provides effective coaching, and shares constructive feedback to drive Operational Excellence
• Leads and ensures teams adhere to bank and regulatory policy and procedures when making decisions that impact various operations and product lines
• Provides strategic guidance to develop and analyze procedures to enhance unit and/or product-related activities while overseeing budget and expense management, reporting, and forecasting for designated areas
• Evaluates efficiencies and identifies areas of improvement and growth to the overall process, identifying data, metrics, and key performance indicators to measure process effectiveness
• Aligns bank priorities and strategies to employee metrics and goals and provides interventions as needed to recognize, encourage, and improve team performance to support an inclusive work environment
Managerial Responsibilities:
This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above.
1st shift (United States of America)
Hours Per Week:
40
