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- Competitive Wages
- Great Company Culture
- Paid Parental Leave Options
- 401(k) with a match
- Referral Bonus
- Annual Merit Based Increases
- Affordable Medical, Dental, & Vision Insurance Plans
- Company Paid Disability & Basic Life Insurance
- HSA & FSA (including dependent care) options
- Paid Time Off
- Education Assistant Program
- Work tickets through the in-house ticketing system in adherence with support SLA's and provide written and phone correspondence to resolve tickets with users across the company.
- Create and Manage user accounts for various applications throughout the environment.
- Troubleshoot hardware as necessary to include desktop PC's, laptops and iPad's.
- Provision equipment for new hires and correspond with managers to ensure proper expectations are met.
- Manage the lifecycle of all devices within the company.
- Ensure cyber security standards are being upheld throughout all IT processes.
- Hybrid- 40 hours a week- Full-time, Monday-Friday between the hours of 8am-5pm PST- 2 days a week in office, 3 days per week remote
- Must be able to participate in on-call requirements: 1 week every 5 weeks
- High School Diploma or GED required
- Knowledge of IT systems to include Active Directory, Office 365 Admin. Console
- General PC hardware troubleshooting
- Significant windows environment exposure
- Improve patients' lives every day
- Be passionate in everything you do
- Encourage unlimited ideas and creative thinking
- Make decisions as if you own the company
- Do the right thing
- Have fun
IT Service Desk Technician - Tempe, United States - Soleo Health
Description
Job Type
Full-time
Description
Soleo Health is seeking a Full-timeIT Service Desk Technician to support our Tempe, AZ IT Department. Join us in Simplifying Complex Care
Soleo Health Perks:
The IT Service Desk Technician will provide support to all users in the company regarding device, accounts and accesses for various IT systems, including but not limited to, Active Directory, Okta, hardware, Office Suite and printing support. Responsibilities include:
Soleo's Core Values:
Soleo Health is an Equal Opportunity Employer, celebrating diversity and committed to creating an inclusive environment for all employees. Soleo Health does not discriminate in employment on the basis of race, color, religion, sex, pregnancy, gender identity, national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an organization, parental status, military service or other non-merit factor.
Keywords: IT, IT Help Desk, IT Technician, IT Service Desk, IT Service Desk Technician