IT Support Engineer - San Jose

Only for registered members San Jose, United States

1 month ago

Default job background
$110,000 - $140,000 (USD)

Job summary

This role is ideal for a motivated individual who is passionate about technology and helping people.
As the first point of contact for our support desk, you will ensure the seamless daily operation of end-user tools and provide a welcoming, efficient experience for every employee.
You will focus on the fundamental building blocks of IT: hardware readiness, user access,
and reliable troubleshooting.
User Support & First-Level Troubleshooting
Provide friendly, responsive first-level technical support to end-users across Windows,
macOS,Linux,and mobile devices.
Resolve common IT issues related to hardware,
software,and connectivity (Wi-Fi printing peripherals) to ensure minimal downtime
for staff.
Triage incoming tickets and escalating more complex issues
to Senior Engineers when necessary.
User Lifecycle (Onboarding & Offboarding)

Onboarding:
Execute the end-to-end technical setup for new hires including hardware provisioning account creation initial IT orientation


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