Technology Support Lead - Plano, United States - JPMorgan Chase Bank, N.A.
Description
Join our dynamic team to innovate and refine technology operations, impacting the core of our business services.
As a Technology Support Lead in our Consumer and Community Banking team, you will play a leadership role in ensuring the operational stability, availability, and performance of our production services.
Critical thinking in the day-to-day maintenance of the firm's systems will be your go to and set you up for success as you navigate tasks related to identifying, troubleshooting, and resolving issues to ensure a seamless user experience.
Job responsibilitiesDemonstrate creativity, innovation and high performance. Performance and Interoperability Requirements. Ability to multi-task /change focus quickly. Logging, monitoring, intelligent alerting, self-healingHigh Availability, Disaster Recovery, Sustained Resiliency, Chaos Engineering. Service and Operational Level Agreements. Application Knowledge Support Artifacts, etc.
Manage day to day issues including daily health checks of applications and processes, working closely with end users, development staff and Infrastructure teams, to prioritize and resolve and/or mitigate outagesMonitor production activities/processes to ensure timely and effective reporting, tracking, follow-up and communication of problems to internal and external clients, technical resources, and executivesEnsures information controls, back-up and recovery strategies are in place across all environmentsImplement continuous process improvement, including but not limited to policy, procedures, and production monitoringHelp in identifying, coordinating, and implementing initiatives/projects and activities that create efficiencies and optimize technical processing.
Develop and maintain relationships with technical staff, end users and clients. Carefully evaluate alternative risks and solutions before taking action to provide timely resolutionRequired qualifications, capabilities, and skills
5+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology servicesProven expertise in application development and support environment with more than one technology and multiple design techniquesAdvanced knowledge of development toolset to design, develop, test, deploy, maintain, and improve software.
Java Application Support ExperienceSplunk and Scripting - (Automation - using Python, Shell)
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location.
These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more.
Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success.
We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law.
We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.
Visit our FAQs for more information about requesting an accommodation.Equal Opportunity Employer/Disability/Veterans
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