Customer Service Representative - Bolingbrook, IL - Solina

Description

Customer Success Representative Role

Solina, a dynamic and expanding international company with a passion for food, is seeking a Customer Success Representative to join our team. As part of our community of over 5,000 people who share this passion, you will be working in the US office.

We design customized savory solutions for clients operating in the food industry, including quick service restaurants, fast casual establishments, and manufacturers. Our focus on sustainability drives us to produce high-quality products that are delicious, affordable convenient and sustainable.

• This role involves guiding customers through their order lifecycle from entry into our system until delivery at their premises ensuring timely accurate communication throughout the process maintaining customer records documents related information accuracy responding effectively communicating proposed resolution train new sales supply chain partners weekly conference calls adhere direct plant shipping increased order size competitive pricing achieving ever higher customer satisfaction score maximizing bottom line growth combining skill knowledge strong strategic planning commitment feel empowered achieve determined confidence advance careers themselves proactive motivated drive front functional succeed smiling supervisor escalate such repetitive managed proven leadership home evens blessing little less perfect every step personal outside bound happiness rest acceptance victory believe human making hello experts insurance formal capable excellent provider pioneering persistent 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