Commercial Tech Specialist - Atlanta, GA, United States - HHS Technology Group, Inc.

Description

At HHS Tech Group (HTG), our work matters, and each of us makes a difference in the lives of people every day.

HTG is a leader in the development and delivery of innovative, purpose-built modular software and technology solutions to clients in the commercial and government sectors.

HHS Tech Group creates innovative, purpose-built technology products and solutions, resulting in value and positive, quantifiable impact for our clients and the people they serve.

Our people bring our software to life through collaborative relationships with our clients, working as a team, helping to solve complex problems that create positive personal and community impact for the people our clients serve.

Each day, our software products and our people are making a difference.
We are dedicated to our team's professional and personal growth and well-being. Generously sponsored Medical Insurance
Fully paid premiums on dental, vision, life, and disability insurance.
Tuition and Certification reimbursement
Open PTO policy

We are seeking a highly skilled and motivated Systems Monitoring Specialist with expertise in New Relic , AWS CloudWatch, GuardDuty , and familiarity with Lacework.

The ideal candidate will have a proven track record of implementing, optimizing, and maintaining infrastructure system monitoring solutions.

The candidate will perform day-to-day system monitoring functions and make recommendations to IT Operations for system maintenance necessary to remediate system monitoring findings.

The System Monitoring Specialist will define and present proactive system monitoring policy and procedures ensuring the reliability, security, and performance of our systems for our clients.

New Relic Configuration and Optimization:
Configure, manage, and optimize New Relic to monitor application performance, infrastructure, and user experience.
Develop system performance reports consistent with SLAs language regarding system performance contractual requirements.

Demonstrated experience working with New Relic Agents, Platform, issues and alerts, New Relic Query Language (NRQL), working with metrics and setting service levels, application logs from Java to New Relic One.

Utilize AWS CloudWatch for monitoring and managing AWS resources, ensuring high availability and performance.
Report daily on any spikes in system performance.

This includes all spikes exceeding thresholds for performance of CPU, Application I/O statements, network bandwidth, Database utilization and storage, VPN tunnels with AWS Cloud.

Follow thru and assist IT operations team in planning and implementing system maintenance that will remediate all findings from system performance monitoring and reporting.

Follow thru and assist IT Operations in planning scheduling and implementing all system and security patches and releases as documented from AWS.

Ensure HTG does not fall behind and fall off support of aging versions of software.

Network and Security Monitoring:
Take day-to-day accountability for network and security monitoring, proactively identifying issues. Issues include identification of security risks, and vulnerabilities.
Maintain PoAMs that identify all network and security risks found during proactive system monitoring.

Follow thru with IT Operations to ensure PoAMs are planned and scheduled for remediation and system modifications are implemented.

Implement and maintain tools to monitor and manage security and network infrastructure.

Participate in client discussions to understand system performance requirements and the clients' expectations for system performance monitoring and reporting.

Ensure successful client delivery by performing day to day proactive system performance monitoring, reporting of findings, and follow thru with IT Operations for systems maintenance to remediate risks and issues.

Work cross functionally with IT Operation including DevOps, DBA, and network/security teams to ensure findings and reporting of outcomes from proactive system monitoring are acted upon and system maintenance is planned and executed.

This includes ensuring that client communications are made prior to and after system performance maintenance occurs.
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Experience as a system performance monitoring specialist.
Hands-on expertise in New Relic configuration, optimization, query writing, and report generation.
In-depth knowledge of AWS services including EC2 and EKS structure.
Knowledge of Lacework for cloud security and compliance.
Experience with Java, Spring, Spring Cloud
Proficiency with Agile Methodologies
Strong understanding of network and security monitoring best practices.
New Relic Certified Performance Pro, AWS Certified Security Specialty) are a plus.

Bachelor's degree in computer science, Information Technology, or a related field preferred
Certifications relevant to system performance monitoring.
New Relic Certified Performance Pro preferred.