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    • Senior Analyst, Business operations ecommerce - Sunnyvale - Walmart

    Walmart
    Walmart Sunnyvale

    3 weeks ago

    Walmart background
    Description

    Senior Analyst - Business Operations eCommerce

    We are seeking an experienced and proactive Senior Analyst, Business Operations to join our team. In this role, you will manage and support Walmart Marketplace seller-fulfill logistics services, providing top-tier assistance to sellers and collaborating closely with internal teams.

    Seller Engagement

    • Follow up with sellers to build their awareness in Walmart seller-fulfill logistics services, ensuring a seamless onboarding process and addressing their needs;
    • Actively collect and summarize seller feedback on the services and products;

    Problem Solving

    • Serve as the escalation point for seller inquiries and issues from Seller Support, BDs/SAMs, carriers, and other stakeholders;
    • Coordinate internally and externally to resolve seller issues;

    Marketing and Localization

    • Partner with marketing team to localize marketing materials, develop additional local marketing assets, and maintain FAQs;
    • Represent and promote Walmart seller-fulfill logistics products and services at seller summits, city tours, and other promotional events;
    • Host webinars and other training sessions to educate sellers and help them maximize the service;

    Analysis and Improvement

    • Analyze cases on a regular basis, summarize recurring issues, identify key challenges and improvement opportunities;
    • Support Seller Support to develop and improve internal SOPs and workflows;
    • Assist internal trainings to elevate seller support quality and reduce seller cases;

    Requirements:

    • You have proven experience in logistics, logistics operations, or a related field;
    • You have previous experience in e-commerce or a parcel express industry;
    • You have strong communication and collaboration skills with internal and external stakeholders;
    • You have exceptional problem-solving skills and a proactive approach to handling escalations and operational challenges;
    • You have excellent analytical skills with the ability to structure, interpret, and act on data effectively;
    • You have a customer-centric mindset with a passion for enhancing product offerings and user experience;

    Minimum Qualifications:

    • Bachelor's degree in business, finance, information technology, retail, human resources, or related area;
    • 1-3 years of experience in business, finance, information technology, retail, human resources, or related area;

    Benefits:

    • Beyond competitive pay, you can receive incentive awards for your performance;
    • 401(k) match;
    • Stock purchase plan;
    • Paid maternity and parental leave;
    • PTO;
    • Multiple health plans;
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