Night Auditor at Ashland Springs Hotel - Neuman Hotel Group

Description

Job Description

• Provide excellent customer service to each and every guest.
• Register arriving guests, assign rooms, and check out guests at the end of their stay.
• Answer phones and field calls.
• Make reservations from the internet and by phone and keep records of assignments and other registration-related information on the computer using the property management system.
• Perform night audit as dictated by the property management system and accounting for property.
• Keep records of assignments and other registration-related information on the computer using the property management system.
• When guests check out, prepare and explain the charges and process payments.
• Make reservations from the internet and by phone.
• Report problems with guest rooms and public facilities to members of housekeeping or maintenance staff.
• Answer questions about services, checkout times, the local community, or other matters of public interest.
• Deliver items to guests' rooms.
• Input data into the hotel's property management system.
• Provide luggage service when needed.

• Ability to work at night: Shift runs from 10 p.m. to 6 a.m. or 11 p.m. to 7 a.m.
• Able to work by oneself with little or no supervision.
• Computer skills- Property management systems, Microsoft Office, Word, Outlook, etc.
• Prior night audit/front desk experience
• Stressful situations are common. An ability to handle oneself under pressure is needed.
• Must be able to work nights and weekend since shifts vary depending upon occupancy and time of year.
• A professional appearance and good personal hygiene must be maintained at all times.
• Be able to stand for long periods of time.
• Reliable transportation