- Triage, troubleshoot and resolve technical support issues
- Reproduce defects and document clear steps for engineering handoff
- Identify workarounds and reduce unnecessary escalations
- Analyse ticket trends, customer usage and data volumes
- Produce simple operational reports and insights for internal teams
- Raise high-quality Jira tickets for confirmed defects
- Work with QA to turn support issues into test cases and better coverage
- Experience in technical/application/SaaS support
- Strong troubleshooting and root cause analysis skills
- Comfortable with logs, documentation, and Jira-style ticketing
- Analytical mindset with an interest in trends and reporting
- Clear communicator who can work across support, engineering and QA
- You won't just fix issues, you'll help prevent them by feeding real customer insight back into engineering and testing, directly improving product quality and customer experience.
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Technical Support Engineer - New York - Gl

1 day ago
Description
Technical Support Engineer
About the Role
We're looking for a technically curious, customer-focused Technical Support Engineer to join a growing SaaS organisation delivering complex, data-driven software to enterprise clients.
This is not a traditional ticket desk role.
You'll act as the bridge between customers, engineering, and QA, resolving issues, identifying trends, and turning real-world problems into product and quality improvements.
What You'll Do
What We're Looking For
Why This Role is Different
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Support Engineer
Only for registered members New York
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Support Engineer
Full time Only for registered members New York
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Support Engineer
Full time Only for registered members New York
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IT Support Engineer
Full time Only for registered members New York
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Support Engineer
Only for registered members New York
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Support Engineer
Only for registered members New York
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IT Support Engineer
Only for registered members New York
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Support Engineer
Full time Only for registered members New York
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Support Engineer
Only for registered members New York, NY
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Support Engineer
Only for registered members New York
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IT Support Engineer
Only for registered members New York City, New York
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IT Support Engineer
Only for registered members New York, NY
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IT Support Engineer
Only for registered members Manhattan, NY
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Support Engineer
Only for registered members New York
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IT Support Engineer
Only for registered members New York, NY
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Support Engineer
Only for registered members New York, NY
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Support Engineer
Only for registered members New York, NY
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IT Support Engineer
Full time Only for registered members New York
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IT Support Engineer
Only for registered members New York
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IT Support Engineer
Only for registered members New York, NY
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IT Support Engineer
Full time Only for registered members New York