Technical Support Specialist - New York, United States - Long Island University

Description

**Title:** Technical Support Specialist

**Department:** Information Technology (Post)

**Campus:** Brookville, New York

**Date Posted:** 05/25/2021

**Salary:** Commensurate with experience

**FLSA:** Exempt

**Starting Date:** As soon as possible

**Contact:** Please submit an online application

**Job Duties:** This position is responsible for providing on-going maintenance and support for the PC/LAN environments with timely, courteous service to all campus departments . The technician is also responsible for installation and on-going support for all PC related applications and hardware . Travel to other LIU locations is necessary . **Principal Responsibilities:**

Requires technological expertise, sound judgment, and excellent interpersonal and communication skills . Maintaining knowledge of changing technologies . Training end users on basic software and operating system tasks .

Providing courteous, professional customer service support to users in need of technical assistance (both phone and field level support) .

Supporting desktop and notebook computers (both PC and Mac) operating within a LAN environment by diagnosing, troubleshooting and repairing hardware and software problems .

Responding to inquiries regarding system status, network connectivity, hardware and software problems, password resets and other technical related issues .

Installing, maintaining, and upgrading computer hardware and software; physical labor required . Some heavy lifting may be required .

Diagnosing, troubleshooting and repairing hardware and software problems .

Travel to other LIU campuses to support the IT needs of users across the institution.

**Qualifications:**

Bachelor's Degree in Information Technology or Computer Science preferred . Experience in CompTIA A+, Microsoft Certified Desktop Support Technician (MSDT), and ability to complete projects both independently and as a team player . Clean and valid NYS driver's license .

Microsoft and Apple Certifications preferred.

Knowledge in building PCs using imaging and installation scripts , creating images and installation scripts , remote administration tools and techniques .

Helpdesk Software Training & Patch Management experience required .

SCCM and other desktop management software experience required .

Ability to work in a high-pressure environment and exercise good time management, prioritization/ organizational skills, and ability to escalate issues when necessary .

Must have excellent communication skills both written and oral. Helpdesk experience preferred.

Knowledge with programming, loading and troubleshooting Crestron .

Crestron certifications highly desirable .

**Special Information:** Applicants must have ability to travel if necessary to other LIU locations and some physical labor required .

**Contact:** Please send cover letter, resume and three references.

*LIU is an equal opportunity employer. LIU is committed to extending equal opportunity in employment to all qualified candidates who can contribute to the diversity and excellence of our academic community. LIU encourages applications from all qualified individuals without regard to race* *,* *color, religion* *,* *genetic information* *,* *sexual orientation, gender and/or gender identity or expression, marital or parental status* *,* *national origin, ethnicity, citizenship status* *,* *veteran or military status, age, disability or any other basis protected by applicable local* *,* *state or federal laws* *.* *Hiring is contingent on eligibility to work in the United States.*