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Work From Home - Olathe, United States - Paradigm
Description
[Customer Service / Remote] - Anywhere in U.S. /Competitive salary
/
Home office
budget / 100% paid medical, dental & vision / PTO / 401k matching - As a Customer Support Specialist you'll:
Support existing customers via email and phone;
Diagnose & troubleshoot client issues;
Onboard new customers with training calls and check-ins;
Continuously acquire expertise in product features;
Write and update help center materials;
Improve client retention;
Work with various stakeholders to help them understand evolving client needs.