Tech Support Engineer - Arcadia, United States - Merit LILIN

Description

Job description

Job Responsibilities:
This is Entry level job.

Quick learner of new products and troubleshooting skills

Pre sales support:
CCTV system design, Customer-facing product presentation thru webinar or visit customer's company.

Feel comfortable to talk to customer face by face and work independently to host training events

Great team member and able to share the knowledge and work with other team member

Provide technical support via phone or email

Use remote software to troubleshoot the issue

Document and research all inquiries or problems in ticketing system

Test cameras related products and management software

Assemble HDD to recorder

Assist RMA process

Able to travel to customer site to do the training or troubleshooting (could be local or out of state)

Ideal candidate

Background in video surveillance, CCTV, or IT Networking

No Experience is fine

Excellent written, verbal communication and presentation skills with ability to communicate technical issues to nontechnical and technical audiences

Proficiency with computers

Excellent problem solving skills with a desire to take on responsibility

Strong organizational and follow up skills

Able to travel occasionally both local or within North Americas


Job Type:
Full-time


Benefits:
Dental insurance

Health insurance

Paid time off

Vision insurance

Schedule:

8 hour shift

Monday to Friday


Education:
Bachelor's (Preferred)


Experience:
Windows: 1 year (Preferred)

Customer Service: 1 year (Required)


Work Location:
In person

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