Catering Call Center Team Member - Minneapolis, Minnesota, United States

Only for registered members Minneapolis, Minnesota, United States

2 days ago

Overview · At Piada Italian Street food we are passionate about food and hospitality. A leader in the fast casual movement, Piada combines fresh, modern Italian cuisine, in a delicious made to order format featuring tossed pastas, fresh chopped salads and hand rolled Piadas. · T ...

Job description

Overview

At Piada Italian Street food we are passionate about food and hospitality. A leader in the fast casual movement, Piada combines fresh, modern Italian cuisine, in a delicious made to order format featuring tossed pastas, fresh chopped salads and hand rolled Piadas.

This is a hybrid -remote position and time will be split between our Minneapolis Piada locations and your home office. Candidates should live within driving distance of our Minneapolis locations, a part of the position requires travel to and from our stores.

The role of the Catering Order Specialist (Call Center) is to provide every guest with exceptional Piada experience as the brand ambassador of the catering department. This multifaceted, remote role blends customer service, sales, communication, and a high level of organization and multitasking ability focused on excellence.

Responsibilities

Key Responsibilities

Deliver exceptional, personalized guest experiences via phone and email
Act as the primary point of contact for catering inquiries and orders
Drive catering sales by actively listening and anticipating guest needs
Communicate clearly and professionally via email and phone
Prepare, send, and confirm "Perfect BEOs" (Banquet Event Order) for all catering events
Ensure seamless communication with restaurant teams to execute orders properly
Troubleshoot and resolve any delivery questions quickly and effectively
Possess and apply thorough knowledge of catering menu, packaging standards, and presentation
Support catering managers by assisting with accurate and timely order entry
Maintain strong, professional communication with guests, restaurant management, and vendors
Always prioritize guest satisfaction and uphold service standards

Required Skills & Experience

Strong interpersonal and organizational skills
Ability to remain calm and work effectively under pressure
Self-disciplined with the ability to work independently
Excellent written and verbal communication
Proficiency in CRM and data entry platforms including but not limited to:
- Tripleseat / Monkeymedia
- ezCater
- Third Party delivery services: Doordash, Uber, Dlivrd, Deliver That
Aloha
Unite/Intermedia
Competency in Microsoft Suite, Google Sheets, and other digital catering platforms
Basic math and computer skills
Collaborative mindset and excellent peer communication

Additional Details

Schedule: Available to work between 8:00 a.m. – 10:00 p.m. EST
Nights and weekends required

We will give you the tools, ingredients and training you need to thrive and build a successful career

The preceding job description has been designed to indicate the general nature and level of work performed by Team Members within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of Team Members assigned to this job.

The Piada Group is committed to equal opportunity for all employees and applicants. We do not discriminate based on race, color, national origin, ancestry, citizenship status, religion, sex, sexual stereotyping, sexual orientation, gender, gender identity, gender expression, age, marital status, mental or physical disability, medical condition, genetic information, military or veteran status, pregnancy (which includes pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), or any other protected characteristic. Employment may be contingent upon the successful completion of a background

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