- Responsible and authorized to communicate and research technical questions and knowledge of all FNA Group outdoor power equipment products.
- Research, gain knowledge and understanding of competitor products.
- Manage consumer interactions professionally, efficiently and with good communication skills.
- Communicate with clients and exhibit empathy when appropriate.
- Leverage superior product technical knowledge and resources to resolve consumer product questions, thereby avoiding unnecessary service calls.
- Effectively present and make recommendations on products; conveying quality, integrity and a superior understanding and delivery of consumer needs.
- Accurately document customer interactions, comments and details with limited errors.
- Provide back-up support for other areas as necessary.
- Communicate with and support our National and Assistant Service Managers with customer inquiries which may come up.
- Working mechanical knowledge, including the use of tools.
- Ability to understand/read equipment drawings and look up parts in Illustrated Parts Lists (IPLs).
- Ability to apply effective intermediate computer skills, including live chat, and Microsoft Office applications such as Word and Excel.
- Detail oriented with a focus on quality and accuracy; ability to multitask.
- Good typing speed with proper spelling and use of grammar.
- Strong attention to detail with excellent written and verbal communication skills.
- Familiarity with small engine maintenance and repair with pressure washer experience a big plus.
- Customer Engagement Center experience a plus.
- Bilingual communication skills in Spanish and English is a plus.
-
Customer service representative
6 days ago
Yobalia Dallas, United States". · | | Customer service representative (INGLS Y SAP) ** Customer service representative (INGLS Y SAP)** · Descripcin de la oferta Publicada el: 21/12/ :15h Ubicacin: Barcelona Categora: Atencin al pblico (Atencin al cliente) Vacantes: 1 Nivel: Empleado Buscamos Customer servi ...
-
customer service representative
1 day ago
Family Dollar Mesquite, United StatesFamily Dollar N TOWN EAST BLVD [Retail Associate / Cashier / Team Member] As a Customer Service Representative at Family Dollar, you will: Be responsible for providing exceptional service to customers; Greet customers and assist them with selection of merchandise; Complete cash r ...
-
customer service representative
3 days ago
Family Dollar Mesquite, United StatesFamily Dollar - 500 N GALLOWAY ST · STE 136 [Retail Associate / Cashier / Team Member] As a Customer Service Representative at Family Dollar, you will: Be responsible for providing exceptional service to customers; Greet customers and assist them with selection of merchandise; C ...
-
Customer Service Representative
5 days ago
Remedy Corporation Dallas, United StatesThis is a remote position. · The Customer Service Representative (CSR) is responsible for providing effective customer service for all customers by using knowledge of company products and services. CRS's interact with customers to provide information in response to questions, con ...
-
Member Services Representative
3 days ago
Planet Fitness Mesquite, United StatesPlanet Fitness - JobID: [Guest Service / Front Desk] As a Member Services Representative at Planet Fitness, you'll: Greet members, prospective members and guests, and provide exceptional customer service; Handle all front desk-related activities including answering phones in a fr ...
-
Customer Service Representative
5 days ago
One Hour Heating & Air Conditioning Carrollton, United StatesBenefits: 401(k) · 401(k) matching · Competitive salary · Dental insurance · Paid time off · Training & development · Vision insurance · ...
-
Member Services Representative
4 days ago
Planet Fitness - Legacy Fitness Holdings Mesquite, United StatesJob Description · Job DescriptionJob Summary · The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. · Essential Duties and Resp ...
-
Customer Service Representative
3 days ago
FNA Group Mesquite, United StatesJob Description · Job DescriptionSUMMARY: · FNA Group is a world class and leading manufacturer of consumer and industrial pressure washers and other outdoor power equipment. FNA's highly acclaimed brands include Simpson, Delco and CRX. Exclusive licenses with recognizable brand ...
-
Customer Service Representative
9 hours ago
Larry Allen Sr - State Farm Agent Mesquite, United StatesJob Description · Job DescriptionPosition Overview · Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Service Representative - State Farm Agent Team Member. We seek an energetic professional interested in helping ...
-
customer service representative
3 days ago
Family Dollar Balch Springs, United StatesFamily Dollar PIONEER RD [Retail Associate / Cashier / Team Member] As a Customer Service Representative at Family Dollar, you will: Be responsible for providing exceptional service to customers; Greet customers and assist them with selection of merchandise; Complete cash registe ...
-
Bilingual Member Services Representative
1 day ago
Planet Fitness Mesquite, United StatesJob Summary · The Bilingual Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. · Essential Duties and Responsibilities · Greet me ...
-
Customer Sales and Service Representative
6 days ago
Hype Marketing Inc Mesquite, United StatesJob Description · Job DescriptionIn this role you will provide complete and appropriate solutions for every customer in order to boost top-line revenue growth, customer acquisition levels and profitability, you will manage leads, work with existing clients, and close deals. We ar ...
-
Telephone Customer Service Representative
1 week ago
SilverLinx Garrett, TX, United States FreelanceWe are looking for new employees (m/f/d) for our Sales department in Garrett, TX who will support us in conducting consultation meetings and convincing potential customers to purchase our services. · **No sales experience? Career changer?** · During the training period, you will ...
-
Customer Service Representative, Cashier 084
3 days ago
Conn's Mesquite, United StatesConn's HomePlus [Retail Associate / Team Member] As a Customer Service Representative at Conn's HomePlus, you'll: Provide first class customer experience through front end customer engagement and point of sale interaction; Answer incoming customer calls and greet customers warmly ...
-
Customer Service Representative, Cashier 084
5 hours ago
Conn's Mesquite, United StatesPosition Summary: · The Cashier is to provide first class customer experience through front end customer engagement and point of sale interaction. · Responsibilities: · Answers incoming customer calls and greets customers warmly and assists with any customer issues or questions. ...
-
Bilingual Customer Service Representative
5 days ago
CornerStone Staffing Balch Springs, United StatesCornerStone Staffing has partnered with a local Municipality and is seeking Customer Service Representatives for their Utility Billing department. If you have great customer service experience and love supporting a team we want to hear from you APPLY TODAY to start a CAREER · Jo ...
-
Infinity Systems Carrollton, United StatesAre you looking for a diverse work environment? At our Carrollton location, you have the opportunity to work partially from home in many positions. · We value your confidence in your role, which is why we provide intensive training for 6-8 weeks in full-time. · We offer our emplo ...
-
Business Development Manager
22 hours ago
KO Business Solutions Mesquite, United StatesKO Business Solutions is a professional staffing firm in the Chicagoland area that supports the hiring needs of companies across the country. Our valued industrial staffing partner is looking for a Business Development Manager to join their team · Location: Onsite, Mesquite, TX · ...
-
Gardening Assistant
1 week ago
Oceanic Ventures Sunnyvale, TX, United States FreelanceARWA Personnel Services GmbH offers a future-oriented employment relationship within the framework of temporary employment. Our company has been recognized and certified by various organizations and institutions, which demonstrates our experienced workplace and service quality. · ...
-
customer service representative
3 days ago
Family Dollar Seagoville, United StatesFamily Dollar - 127 HALL RD [Retail Associate / Cashier / Team Member] As a Customer Service Representative at Family Dollar, you will: Be responsible for providing exceptional service to customers; Greet customers and assist them with selection of merchandise; Complete cash regi ...
Customer Service Representative - Mesquite, United States - FNA Group
Description
SUMMARY:FNA Group is a world class and leading manufacturer of consumer and industrial pressure washers and other outdoor power equipment. FNA's highly acclaimed brands include Simpson, Delco and CRX. Exclusive licenses with recognizable brands such as DeWalt, Stanley Black & Decker and Craftsman further strengthens FNA's market presence and awareness. FNA is a dynamic organization with unprecedented growth due largely to its ability to attract and retain highly talented associates.
We have a challenging and exciting opportunity for a Customer Service Representative who is energetic, can multi-task and problem solve, and has the drive and motivation to learn and grow in a fast-paced setting.
Primary Purpose:
As a Customer Service Representative, you will communicate with our customers via live chat and through e-mail interactions. You will be a liaison on behalf of the FNA Group, serving as a brand ambassador to our consumers and convey professional expertise in our products, brands and services. You will work closely with our product service, sales, marketing and technical service teams to help guide and answer customer questions relating to product features, comparisons, replacement parts, service work, how-to, and other inquiries from both current and prospective product owners.
Job Description:
Note: Position is onsite in our Mesquite, TX facility. Remote/Hybrid is not available for this role.
Required:
High School diploma or equivalent required. College degree is a plus.