PeopleSoft Tech Support Analyst - Nashville, United States - Omni Inclusive
Description
Company:
Banking is a client-focused financial services firm that offers a combination of wealth management, asset management and investment banking services on a global and regional basis.
We aim to be the world's leading wealth manager and the top universal bank in Switzerland, complimented by an investment bank and asset manager which are world-class in their chosen areas of focus.
Business Area:
Banking Technology is the IT function responsible for building, maintaining applications and systems infrastructure with the capacity and capability to achieve our goal to be the best global financial services firm.
Your role:
Ensure production stability and availability for key operational business processes.
Handle incident escalation and management Perform Problem Management on production issues Perform Incident trend analysis Prioritize remediation activities with delivery teams Conduct deep-dive post-mortems Drive process improvement initiatives alongside global production support projects.
Act as coach for junior members of the team. Create and maintain written procedures and make available for audit or management review. Communicate complex technical issues, properly set expectations and adequately follow-up with all stakeholders. Track work progress and report any key issues to senior management and stakeholders. Implement continuous improvement and problem management programs as well as good grounding in IT technical architecture and infrastructure. Support both packaged and custom solutions Display strong analytical, problem-solving and synthesizing skills (i.e. you know how to figure problems out)Fundamental IT skills across Windows, UNIX, Cloud, SQL, and ITIL Have a natural ability to solve complex issues (covering both technical and business areas)Your team:
You'll be working in the Hosting Services WM USA team in Nashville, TN.
We are aligned to Banking WM USA business where the approach is based on the trusted relationship of our Financial Advisors and their clients.
Our experienced Advisors are committed to understanding clients' needs and delivering insightful, informed advice to help them realize their dreams.
Your Experience & SkillsYou have:
demonstrable experience in IT delivery and support (5+ years) experience in the Finance or Banking Industrya proven track record of collaborating in matrix environmentsin-depth knowledge incident and problem management practicesKnowledge on SRE framewrorksolid technical (PeopleSoft, UNIX, JAVA, databases, tools, automation) and presentation skillshighly refined and professional in verbal and written communicationsexperience of managing a relationship with vendors and other stakeholdersoperating in a global team environmentbachelor's degree in business related areaITIL qualified & proficient in using Service Nowexperience with monitoring tools like AppDynamics and Splunkevidence of being able to work in a dynamic and stressful environmentexperience in cloud computing, containers, and Kubernetesexperience in data analytics and data science tools like Cloudera, Informatica, Azure Data Bricks, Azure Data Factory etc.experience in managing microservices and middleware platformsexperience with DBMS and NoSQL databases like Oracle, Cassandra, Postgres etc.
a strong communicator, comfortable interacting with colleagues at all levelshonest, reliable, self-motivated with a high level of integrityhighly committed, resilient and outcome focuseda results-oriented worker, with the ability to set prioritiesable to support multiple and complex projects at any given timeflexible, adaptable and pragmatic with an ability to stay focused on objectives and a can-do-attitudekeen to learn new technologies and build a solid understanding of the business context of the applicationscustomer orientated and focused on service quality with strong interpersonal skills comfortable at interacting with colleagues at all levels#J-18808-Ljbffr