Warehouse/Office Agent - Madison, WI, United States - Goodwill Industries of South Central Wisconsin, Inc.

Description

General Summary:

Assure compliance of company procedures; safeguard company assets, and advance company mission and objectives as directed by retail management.

Protect the Donated Goods Retail assets in support of financial goals.

Support loss prevention training initiatives to enhance employee and customer satisfaction and work towards creating a culture of safety and shrink reduction through established programs, policies and procedures.

Principal Duties & Responsibilities:
Actively identify loss and take appropriate action to deter such loss.
Support management addressing aggressive customers or any workplace violence issue.
Complete assigned AP audits, communicating action items to management.
Able to maintain accurate information and efficient record keeping.
Recover assets and make safe and consistent detentions in adherence with established detention policies and procedures.
Assist in internal investigations at the direction of the Director of Asset Protection
Audit compliance to store LP Standards with alarm tests, employee Shop Policy enforcement, equipment, etc.
Monitor policy and procedure compliance relating to safety, security and employee shop.
Analyze and solve problems on an external basis.
Listen and communicate effectively to employees, shoppers, donors and visitors
Work to create a culture of loss prevention awareness among the teams.
Speak and write appropriately with various cultural backgrounds, levels of education and experience.

Assure the highest levels of customer and donor service are maintained through implementation of Retail's standards and Goodwill's Values.

Maintain confidentiality of Human Resource and other pertinent facility information.
Write detailed reports that meet the standards of the organization
Consistently perform all duties within the framework of our Core Values.

Knowledge, Skills &

Abilities Required:
Proficient in Microsoft Office.
Knowledge of burglar, fire alarm, video security systems and equipment, a plus.
Valid driver's license and proof of auto insurance.


Travel Required:
Daily travel to different Goodwill locations

Required education and/or work experience:
~ High School graduate or equivalent.
~1-2 years retail loss prevention or comparable experience
~ Must be at least 18 years of age.

Description of physical working environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Ability to stand and walk for extensive periods, using full range of motion.
Ability to maintain a stationary position to be able to operate a computer and other office equipment

Must be able to function under pressure clearly communicating and make decisions based on both safety and possible liability.

Other duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.

Duties, responsibilities and activities may change at any time with or without notice.


Equal Employment Opportunity Employer:

Goodwill of South Central of Wisconsin provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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