Call Center Agent - Jackson, United States - Apt

Apt Jackson, United States

1 month ago

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Description

Job Description

Call Center Agent

Location: Remotely in MS, AL, and TN.***

Interview process: 1. Virtual interview 2. Virtual shadowing

Start date: June 3rd

We are seeking enthusiastic and customer-oriented individuals to join our client's team as a Call Center Agent. In this role, you will be the first point of contact for customers, providing exceptional service and assistance with their inquiries, concerns, or requests.

What you'll be doing:

Answering inbound calls promptly and professionally
Providing accurate information and assistance to customers regarding products, services, and policies
Resolving customer complaints, issues, and inquiries in a timely manner
Escalating complex or unresolved issues to appropriate departments or supervisors
Handling outbound calls for follow-ups, surveys, or sales as required
Maintaining detailed and accurate records of customer interactions, transactions, and inquiries
Adhering to company policies, procedures, and call center scripts
Meeting or exceeding individual and team performance targets
Continuously enhancing product knowledge and staying updated on company offerings
Collaborating with team members and other departments to improve overall customer satisfaction

What you need to have:

High school diploma or equivalent; higher education is a plus.
A minimum of 2 years of Call Center Experience
Quality and dependable high-speed internet
Experience troubleshooting (i.e. data or devices)
Willing to work every other Saturday
Excellent communication skills, both verbal and written
Strong active listening and problem-solving abilities
Ability to remain calm and professional under pressure
Proficiency in basic computer applications and familiarity with call center systems
Flexibility to work various shifts, including evenings, weekends, and holidays
Ability to adapt to changing priorities and handle multiple tasks simultaneously
Positive attitude, empathy, and a passion for helping others
Willingness to undergo training and development programs as needed

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