Applications Support Analyst - Gastonia, United States - City of Gastonia, NC
Description
Salary :
$81, $102,668.80 AnnuallyLocation : Gastonia, NC
Job Type:
Full Time
Job Number: 01469Department: Information TechnologyDivision: Technology Services/Applications (Software)
Opening Date: 04/04/2024
Closing Date: 5/3/2024 12:00 AM Eastern
FLSA:
ExemptGeneral Definition of WorkThe Applications Support Analyst is responsible for owning and supporting multiple applications within the City, applying system analysis techniques and procedures to determine hardware, software, and system functional specifications while providing friendly, prompt, and accurate service to internal and external customers.
Interfaces with management and employees at all levels throughout the City. Experience using read/write RDMS scripts and other programming skills to create reports.Leads projects for application upgrades and manages application upgrades. Assist level 1 and 2 analysts with project management. Develop APIs using the City's methods and technologies.
Location:
Essential Functions/Duties The following job functions listed below are normal for this position. These are not to be construed as exclusive or all-inclusive. To perform this job successfully, an individual must be able to perform each function satisfactorily. Other job functions and duties may be required as assigned. Percentages for each function are subject to fluctuations.
Professionally serve as the administrator and owner of assigned databases and applications.
Manage and maintain the databases appropriately so that applications are running efficiently and with proper backups25%Serve as the expert on assigned applications and databases; will work with vendors, business unit management, and other identified stakeholders within the city to ensure the product is meeting business needs10%Will be responsible for ensuring the application is aligned with the city's strategic goals and will make recommendations to senior management on application improvements or upgrades.15%Work with Business Systems Analysts to understand business challenges and administrative activities, evaluate user requests, conduct data analysis, and determine the scope of operational and informational needs.
Thoroughly document the above activities. 10%Function in a project management role for minor to moderate-sized projects.Consult with users and technology staff and monitor projects to ensure that system requirements, timetables, and implementation strategies are met.10%Troubleshoot network, workstation, printer, or related software problems related to the assigned applications.
Log, monitor, and track reported issues and resolutions via the service desk application and change management20%Serve as a vendor liaison, ensuring the fulfillment of support and technical requirements, and reviewing the quality/accuracy of system performance and project deliverables.5%Perform routine maintenance, updates, and upgrades to applications, as necessary.5% Knowledge, Skills and Abilities Fundamental knowledge and experience with underlying technical infrastructure (e.g. networking basics, server and storage basics, end-user computing devices, operating systems)
The ability to read and/or write Structured Query Language (SQL) in the context of basic data processing and/or database reporting functions Demonstrated skill in the use of one or more standard data processing/reporting tools (e.g.
in the context of refreshing a test DB from a production DB) Proven ability to apply a logical, systematic troubleshooting approach to resolve problems from both an operational/procedural and technical perspective Fundamental knowledge of and ability to navigate Web Servers (i.e.
IIS, Apache, etc.) and Web and/or Map Service interfaces as they relate to end-user applicationsThorough knowledge of project management best practices is required Demonstrated ability to support software applications, analyze and support third-party solutions, and effectively interface with users and vendors is required Ability to analyze business processes/functions and information requirements and provide clear and concise user and technical documentation is required Must have a general understanding of software application development procedures and database design/structuresThe ability to establish and maintain effective working relationships with users and all levels of staff is a necessity Ability to work in a team environment and demonstrate leadership while working with diverse groups of people at all levels of management is required Must possess and demonstrate organizational skills, problem identification and troubleshooting skills, creativity and critical thinking skills Must exhibit professional behavior and attitude and promote a professional team atmosphere Education/Experience/Physical Demands/Special Requirements/Additional Information EDUCATION AND EXPERIENCEBachelor's degree in computer science, Information Technology, Business Administration, or related fieldOr any combination of education or considerable experience in project management and software application support that has led to the acquisition of necessary knowledge, skills, and abilities Drug screening, criminal background, and verification of references Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions The City of Gastonia is committed to creating and maintaining a work environment that is inclusive, equitable, and welcoming.We value diversity and promise to honor your experiences, perspectives, and unique identityThe City of Gastonia is an Equal Opportunity Employer (M/F/H).
High Deductible Health Plan with HSADentalVisionLifeSupplemental Insurance PlansPension (Local Government Employees' Retirement System)401(k)457 Short-term/Long-term DisabilityDependent Care Plan Employee Assistance ProgramOn-Site Health ClinicEmployee Educational Assistance Program Sick Leave (12 days per year)Initial Employment Vacation:Starting at 12 days per yearHolidays (11 days per year)Personal Day (1 day per year)A comprehensive list of benefits can be found online at